Offer summary

Qualifications:

Minimum of 2.5-5 years of experience in executive assistance or office administration, preferably in home décor or e-commerce., Fluent in American English with excellent communication skills and minimal accent., Advanced proficiency in Microsoft Excel and familiarity with digital productivity tools like Google Workspace., Strong organizational and problem-solving skills, with the ability to multitask in a fast-paced environment..

Key responsabilities:

Manage daily schedules, screen calls, and handle correspondence for the executive.

Act as the first point of contact for clients, addressing inquiries and ensuring exceptional customer service.

Track and organize tasks assigned by the executive, ensuring deadlines are met.

Utilize Excel to create and maintain reports related to sales and client inquiries, ensuring accuracy.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

Experience in Administrative Roles: Minimum of 2.5-5 years in executive assistance or office administration, preferably in the home décor, e-commerce, or rug industry.
Exceptional Communication Skills: Fluent in American English (little to no accent) with excellent pronunciation, minimal accent, and the ability to engage professionally with clients and vendors.
Proficiency in Microsoft Excel and Digital Tools: Advanced skills in Excel for reporting and familiarity with productivity tools like Google Workspace or similar platforms.
Strong Organizational Abilities: Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Problem-Solving Skills: Capable of addressing client concerns, troubleshooting issues, and ensuring prompt and satisfactory resolutions.
Familiarity with the Industry: Understanding of product categories and logistics in the rug or home décor sector, with the ability to quickly learn specifics about the company's offerings.

Core responsibilities:

Provide Executive Support: Manage daily schedules, screen and take phone calls, and handle correspondence to ensure the executive stays organized and focused on strategic priorities.
Coordinate Client Communications: Act as the first point of contact for clients, addressing inquiries about orders, delivery timelines, and product availability, ensuring exceptional customer service with clear and professional communication.
Oversee Task Management: Track and organize tasks assigned by the executive, ensuring deadlines are met and follow-ups are conducted with relevant stakeholders in the rug and home décor industry.
Prepare and Maintain Reports: Utilize Excel and other tools to create, update, and analyze reports related to sales, client inquiries, and operational tasks, maintaining accuracy and attention to detail.
Organize Records and Documentation: Maintain digital and physical files, including contracts, client data, and correspondence, ensuring they are accessible and securely stored.
Assist with Vendor and Team Coordination: Communicate with overseas vendors and internal team members to relay instructions, track progress, and resolve issues related to inventory and client orders.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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