Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background empowers organizations of all sizes with the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.We offer scalability while maintaining our commitment to integrity, accuracy and timely results and will give you the tools to make safer hiring decisions through comprehensive reports, interactive compliance services, and intuitive, easy-to-use technology.

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

The Sr Specialist, Customer Solutions will support the global Sales and Account Management teams on complex, enterprise opportunities, develop solutions that meet clients’ needs, drive operational standardization, provide demonstrations and subject matter expertise to accelerate the sales and onboarding process, and improve the overall client experience. This role will collaborate with Sales, Account Management, Onboarding, Marketing and Product Management to drive growth, ensure scale and increase customer satisfaction. The role’s key focus will be in supporting complex global enterprise prospects and clients and the successful penetration of new industries/markets through demonstration support, discovery, subject matter expertise and process walks.

Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resources, loss prevention, and security/legal professionals in employment screening and vendor certification.

We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team!

Responsibilities (Duties)

Support Sales & Account Management in closing complex and high value global deals by acting as subject matter expert and reinforcing Accurate Background’s value proposition through technical demonstrations, discovery, Q&A and process walks

Support Sales & Account Management in the RFP process through demonstrations, Q&A, and serve as technical subject matter experts to the RFP teams

Understand client’s needs and develop recommendations based on best practices to meet those needs while ensuring fulfillment and scalability can be attained

Partner with the Onboarding team to ensure accounts are onboarded quickly and efficiently

On occasion, provide subject matter expertise and solutions support in client communications and partner with Sales and Account Management to address any gaps identified during the first few months after Go-Live and to ensure a successful transition to production for all new clients.

Partner with Product Development to shape product roadmaps that help close competitive gaps, allow us to penetrate new industries/markets, and/or win strategic deals; serve as subject matter expert on non-standard product requests

Act as a cross-functional liaison between the revenue org and operations as a first line of support with product & compliance

Work closely with product marketing & sales enablement to keep training materials and product-related enablement resources up to date

Partner with Marketing to develop collateral for new industries/markets

As a member of the solution team, manage inbound tickets and requests

Willingness to obtain Six-Sigma Green Belt certification to support client facing process walks

Qualifications (Requirements, Skills and Education)

Intimate knowledge of Accurate Background’s systems, products and processes and/or extensive industry experience

Proficient in Salesforce

Experience with HR Technology Solutions, Applicant Tracking Systems, Web Conferencing such as Zoom, Teams and Google Meet and call technology such as Gong

Proficiency in Microsoft Office Suite, Teams and Sharepoint

Working knowledge of Project Management practices and software solutions such as Jira, Confluence, Atlassian, Monday.com

Ability to understand and present complex technical information

Strong relationship management and influencing skills

Strong problem solving, conflict resolution, situational awareness and negotiation skills

Assertive and self-confident

Strong teamwork and collaboration skills

Excellent written and verbal communication skills

Ability to effectively present complex business and technical content

Ability to effectively manage executive level presentations

HR Solution Sales experience a huge plus

Experience with Challenger Sale a huge plus

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com.

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.

Solutions Consultant

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