Host Relations Manager, Seasonal Exchanges Programs

Position:      Host Sales Manager, Seasonal Exchange Programs
Reports to:   Director, Host Sales, Seasonal Exchange Programs 
Department: Seasonal Exchange Programs
Location:      Remote, US field-based 

Who we are: 

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:  

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision) 
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are: 

The Host Sales Manager is responsible for the performance of a group of International Recruitment Specialists to ensure job sales and customer service goals are met in a way that aligns with CIEE's mission and value. The Host Sales Manager is responsible for staff management, sales management, host support and other projects as needed that align with the departmental strategic plans and goals. CIEE is seeking a qualified management professional with excellent time management skills, confidence, and flexibility to join our team!

                                                                                             

What you’ll do: 

1) Manage a team of International Recruitment Specialists to execute sales plans and meet or exceed sales goals.

• Coach staff to develop effective sales strategies, hiring strategies, and strongrelationships with host employers and community organizations.
• Coach staff to ensure knowledge and skill in the sales process Including leadgeneration, cold calling, appointments, presentations, and obtaining commitments.
• Conduct regular coaching and counseling sessions with staff to build motivation andsales skills, provide professional development and track individual progress.
• Provide timely and specific feedback on performance to team members.
• Support sales staff in resolving customer issues that arise.
• Track, evaluate, report on, and reward weekly progress.
• Perform annual performance setting and goals reviews for each team member alongwith quarterly check-in reviews to check individual goal progress.
• Recruit, hire, and train new staff on the greater Seasonal Exchange Programs team.
• Maintain close communication with Director, Host Sales, keeping Director informed of progress against goals and any significant opportunities or risks that arise.

2) Develop sales plans for each region, each season.

• Collaborate with Director, Senior Manager, and Seasonal Exchange Programs management team on all aspects of sales planning and execution.
• Develop individualized sales strategies with each direct report for each season including pipeline targets, job numbers, lead acquisition, outreach to community organizations, and selling against competitors.
• Develop strategies to continuously increase the quality of placements for participants.

3) Contribute to placement and hiring services process.

• Work with sales staff to properly consult hosts on hiring strategies that are in line with CIEE participant availability and market demands.
• Collaborate with other teams to ensure placement goals are met.

4) Engage in high level sales activities.

• Sell to prospective and current clients as required.
• Create and conduct presentations and meetings with hosts, associations, and other stakeholders.

5) Build rapport with clients and stakeholders. Additional responsibilities.

• Willingness to travel required; regular business trips include domestic trips and overseas hiring events (10-20%).
• Collaborate with the other Seasonal Exchange Programs management team on team management and strategies.
• Collaborate with the Director and Senior Manager on sales targets.
• Review jobs and hosts to ensure that they are in line with U.S. Department of State regulations, CIEE compliance standards, and CIEE's mission, vision, and values. Collaborate withthe  Manager of Compliance as needed.
• Collaborate with Participant Services to help facilitate positive participant program experiences and team communication.
• Perform miscellaneous job-related duties as assigned.

What you’ll bring:

The ideal candidate will possess: 

• Bachelor's degree required.
• Minimum 2 - 6 years of previous sales success required, B2B and human capital solutions preferred.
• Minimum 1-3 years of management experience preferred.
• Ability to draw conclusions and create strategy based on metrics.
• Strong verbal and written communication skills are required.
• Strong organizational skills with attention to detail required.
• Proactive and preference for working in a fast-paced environment.
• Ability to work with remote field staff.
• Ability to investigate and analyze information to draw conclusions and solve problems efficiently.
• Energetic, personable, goal, and team-oriented.
• Tolerance for ambiguity and a sense of humor.
• Technology proficiency required — experience with Microsoft Suite, Teams, and Salesforce, preferred.
• Innovative, creative, and flexible to a changing environment.
• A passion for CIEE's mission and global exchange!

Due to federal regulations, a reference and background check will be conducted as a condition of employment.