Offer summary

Qualifications:

A BSc in Computer Software, Electrical Engineering, or a similar discipline., Experience in a customer-facing or field role with multitasking abilities., Strong communication and problem-solving skills, both written and verbal., Fluency in English is required..

Key responsabilities:

Serve as the primary contact for technical inquiries from Dante licensees in the Americas.

Investigate and debug issues, providing workarounds or escalating to the engineering team.

Collaborate with the sales team to address OEM technical needs during presales activities.

Provide technical training to OEM licensees on product development and SDKs.

Job description

Find Your Connection to Endless Possibilities

Are you a Field Application Engineer looking for the next step in your career? If the opportunity to work in a global industry leader with a diverse culture excites you, this may be the role for you.

With Audinate, you’ll find your connection to the world of sound and vision.

We lead the world in AV networking media to pioneer the way people see and hear. Our products seamlessly manage hundreds of audio and video channels with one network, making us the industry standard. You’ll find us in the largest companies and institutions like the Sydney Opera House, NFL Media Headquarters, Microsoft, and even a 900-year old cathedral featured in Harry Potter.

Our core values are the foundation of everything we do: Excellence, Courage, Integrity, Innovation, and Teamwork.

If this resonates with you, this is the place for you.

What you’ll experience with us

No matter your role, you’ll feel part of our team and contribute to pioneering the future of AV so that everyone can be seen and heard.

In addition to a competitive salary, annual bonus, equity incentive plan and benefits, you’ll be part of our diverse, values-based culture. You’ll also enjoy a range of perks such as flexible working, home office support, and volunteering leave.

What you’ll be working on

As part of the global FAE Support team you will provide technical design advice and support to AV equipment manufacturers and independent software vendors (ISVs) in the Americas region. You will work with some of the biggest names in the AV industry who are implementing Dante audio & video solutions into their products.

The ideal candidate will have strong customer-facing experience and will possess a combination of video, embedded system, software, hardware, FPGA skills.

PLEASE NOTE: There will be a need for local and international travel.

In this role you will

Serve as the primary contact point for all technical enquiries from Dante licensees in the Americas

Investigate, debug, provide workarounds where possible and/or escalate issues with the Audinate engineering team

Work closely with the sales team to address OEM technical needs in presales activities

Provide introductory technical training to OEM licensees on Product Development, Evaluation Kits and SDKs

Regularly contact OEM licensees to understand and track their product development progress

Generate technical documentation

What we're looking for

A BSc in Computer Software, Electrical Engineering, or a similar discipline

Experience working in a customer-facing or field role, with the ability to work on multiple issues at once

Strong communication skills, both written and verbal

Strong problem-solving skills

Fluency in English

Preferred technical skills and knowledge

Embedded SoCs and embedded Linux

Video codec technologies (H 26x, JPEG2000, etc).

High-speed video interfaces (HDMI, SDI, CSI)

Protocols and interfaces such as SPI, UART, I²S and I²C

FPGA platforms (Xilinx Zynq family)

Electronics hardware design and/or board level debugging

Ethernet & IP network fundamentals (e.g. DHCP, DNS, Subnets, VLANs, Multicast, QoS, etc.)

If you're an experienced FAE, tech consultant or pre-sales engineer looking for an opportunity to make a difference we may be on the same wavelength.

Apply now and submit your resume and cover letter.

Audinate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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