Consultant, Interoperability

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Positions in this sub-family are responsible for providing IT functional/technical/strategic consulting and assisting businesses and other organizations to operate their IT software/hardware systems more efficiently by identifying and measuring problems, and recommending, customizing and implementing solutions. Depending on the organization, consulting projects include conducting organizational studies and evaluations; designing IT systems and procedures, and conducting work and process studies. Activities include developing and managing client relationships and managing project timelines, budgets, fees and outcomes. A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include: • Managing projects / processes, working independently with limited supervision. • Coaching and reviewing the work of lower level professionals. • Problems faced are difficult and sometimes complex.

The Role

The Epic Bridges Consultant is a key delivery leader in technical interoperability consulting solutions for the Transformation & Innovation Services EHR Innovation team.  The Consultant owns integration solution ideation and delivery working alongside an internal team as a project solution is developed and deployed. In addition, the Consultant enables and collaborates with the sales team to position Nordic’s offerings to our customer base. Successful candidates will possess the following attributes:

• Expert Translator – understands and explains technical concepts and products to non-technical stakeholders, colleagues, and junior staff
• Customer Influencer – exhibits great customer facing skills, polished presentation abilities, strong discussion habits, and good emotional intelligence
• Problem Solver – identifies problems, collaborates with colleagues, resolves issues quickly, brings satisfaction to users and instills confidence in the client’s leadership
• Strategic Thinker – demonstrates curiosity and creativity while possessing big picture visions and the ability to break it down to smaller steps with decisive execution
• Startup Enterpriser – works at a fast pace with flexibility to shifting priorities in a team-oriented environment built on the desire to achieve success for clients and colleagues

This position works under the direction of the Senior Director, Transformation & Innovation Services, EHR Innovation, to address documented client needs while actively seeking opportunities to refine client deliverables, build knowledge in new domains, and improve Nordic’s business processes. 

We are seeking an interoperability expert with strong, demonstratable experience in Epic Bridges, HL7, FHIR, and SMART on FHIR. The ideal candidate will have 5+ years of hands-on experience in designing, developing, and maintaining healthcare data exchange solutions. As a Consultant, you will play a key role in advising clients on best practices, driving integration strategies, and ensuring seamless data interoperability across various healthcare systems.

Nordic Global is a leading healthcare technology consulting firm dedicated to improving the efficiency, reliability, and interoperability of healthcare systems. We partner with healthcare organizations to design, implement, and optimize solutions that connect diverse platforms and enhance patient care through data integration.

Key Responsibilities

The Consultant will have the following key responsibilities, which include but are not limited to:

• Acting as an overall solution and technical subject matter expert in a customer-facing role
• Providing pre-sales solution generation that succinctly describes how a solution meets the client’s communicated needs and engenders client support for the proposed solution
• Leading and managing interoperability projects, including the design and implementation of interfaces using Epic Bridges, HL7, FHIR, and SMART on FHIR.
• Collaborating with internal leadership and EHR architects on solution design and delivery
• Collaborating with healthcare providers, IT teams, and vendors to assess current systems and recommend solutions for efficient data exchange.
• Developing, testing, and deploying interfaces to ensure seamless integration between EHR systems, third-party applications, and external data sources.
• Providing technical leadership and mentorship to junior consultants and team members.
• Conducting detailed analysis of client needs and create integration roadmaps tailored to each organization’s infrastructure.
• Ensuring compliance with healthcare regulations, data standards, and security protocols, including HIPAA.
• Troubleshooting and resolving issues related to data interoperability, system integration, and interface performance.
• Staying current with the latest industry trends, standards, and technologies related to healthcare interoperability.
• Continuously improving process and internal support documents, and assisting in the improvement of workflows and processes and managing multiple projects simultaneously
• Participating in continuous learning opportunities including obtaining new Epic certifications annually
• Working to uphold and strengthen Nordic’s corporate culture and the EHR Innovation team culture

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Healthcare IT, or related field
• Active Epic Bridges certification with 3+ years of experience with Epic Bridges
• Broad Knowledge across HL7, FHIR, SMART on FHIR, or other interoperability frameworks
• Extensive experience in designing, developing, and maintaining healthcare data interfaces.
• Expertise in HL7 messaging standards, including Version 2.x, CDA, and IHE profiles.
• Strong knowledge of FHIR APIs and their implementation in real-world healthcare environments.
• Experience with SMART on FHIR applications and integrating third-party apps into EHR systems.
• Familiarity with other healthcare interoperability protocols, such as X12, DICOM, and CDA
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication and collaboration skills, with the ability to interact with technical and non-technical stakeholders.
• Ability to lead multiple projects simultaneously and manage client relationships effectively.

skills and Experience

• 3+ years working in the healthcare industry
• 3+ years in a technical customer-facing role supporting a software product
• Professional experience working with Epic in a technical capacity
• Certification in Epic Bridges or other Epic modules
• Experience working in a consulting or advisory role
• Knowledge of cloud technologies and their applications in healthcare (e.g., AWS, Azure)
• Excellent communication skills, both written and verbal, and proven ability to communicate complex technical topics to a variety of business partners
• Experience working and/or learning in a healthcare environment preferred
• Experience with FHIR, HL7, and other healthcare interoperability frameworks preferred
• Must demonstrate and embody Nordic’s maxims  

Additional Details

• Remote position
• Travel time expected to be 10% or less

This job description supersedes any previous job description.  The job description does not constitute an employment contract between the employer and employee and is subject to change by the employer as the needs of the employer and/or requirements of the job change.

The key responsibilities and additional details described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform some essential functions.

Nordic does not sponsor employment visas, and in compliance with federal law, anyone hired by Nordic will be required to verify identity and eligibility to work in the USA and to complete required employment eligibility verification document upon hire.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.