Offer summary

Qualifications:

3-5 years of experience in Customer Success within a fast-paced SaaS environment., Strong proficiency in data analytics and CRM tools for monitoring customer health., Excellent communication and interpersonal skills for relationship building., A customer and product-driven mindset with a focus on client satisfaction..

Key responsabilities:

Build and maintain relationships with 80-100 commercial clients in the EMEA region.

Develop programs to onboard and manage customers at scale for long-term adoption.

Monitor customer usage to identify areas for improvement and revenue expansion.

Own account renewals and expansions while tracking customer success KPIs.

Job description

This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, Tokyo, and Warsaw.

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.

ElevenLabs is only 2 years old and scaling rapidly. We are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location. We are remote first with optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.

What we offer

Flexible time off: We trust you to balance rest with the high-energy demands of an early-stage startup.
Coworking: If you’re not located near one of our main hubs, we offer a monthly coworking stipend.
Learning & development: Annual discretionary stipend towards professional development.
Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: We bring the entire company together at a new location every year.

About the role

We’re looking for a self-starter, highly energetic Customer Success Manager, who is passionate about voice technology. We don’t just sell a product, we’re building a community of highly engaged people that want to partner with us for the long term. We love working with our customers to support and guide them through their voice AI journey with a focus on ultimately driving long term value for them. Our CS team is at the forefront of this. In this role you will:

Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop the Scale CS playbook and framework that supports our customers internationally
Build and maintain strong relationships with a book of 80-100 commercial clients in the EMEA region
Play a key role in developing programs to onboard and manage customers at scale to drive long term adoption of multiple products
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
Own expansion and renewal of accounts within your book of business
Measure and improve customer satisfaction & experience.
Own your customer success KPIs (NRR/GRR) and track against the company goals.

Requirements

3-5 years of previous experience in Customer Success in a fast paced, SaaS organisation.
You have experience developing programs and processes that deliver best in class customer experiences at scale
Strong proficiency in using data analytics and CRM tools to monitor customer health, derive actionable insights, and measure the impact of playbooks and customer programs
A strong builder and customer excellence mindset.
Commercial experience - you will own renewals and expansion for your book of business
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
Excellent problem-solving and analytical skills to address customer needs and concerns.
A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale.
Bonus: Proficiency in German or French.

#LI-Remote

Required profile