Offer summary

Qualifications:

4-6 years of experience in a customer-facing technical role at a network security software company., Bachelor's Degree or Technical Diploma in Computer Science, Computer Engineering, Information Technology, or a related field., Solid hands-on technical skills in Linux, Layer 7 Networking, and cloud environments., Excellent verbal and written communication skills with a demonstrated desire for continuous learning..

Key responsabilities:

Engage with users to educate and train them on Kubernetes technology during their adoption cycle.

Consult with customers on networking and security design for their Kubernetes platform.

Provide technical training and manage customer relationships, advocating for solutions.

Collaborate with Solution Architects and influence product direction based on customer needs.

Job description

Tigera provides Calico, a unified network security and observability platform to prevent, detect and mitigate security breaches in Kubernetes clusters. Tigera’s open-source offering, Calico Open Source, is the most widely adopted container networking and security solution.

Powering more than 100M containers across 8M+ nodes in 166 countries, Calico software is supported across all major cloud providers and Kubernetes distributions, and is used by leading companies including Discover, Chipotle, NBCUniversal, HanseMerkur, Box, Siemens Healthineers, Playtech, Royal Bank of Canada, and Bell Canada.

As our team grows, we are looking for colleagues who not only share our passion for this work and growing our company, but who will also strengthen our company values and help ensure that Tigera remains a great place to work. At our core, our focus is on our customers, who are the heroes of our story; on aiming high and staying nimble in how we get there; on continuous learning to drive our success; and on respecting, collaborating, and supporting each other on a daily basis.

If you are looking to help make a substantial impact, and our values and products align with your vision of your career growth, we want to hear from you!

About your role

As a Customer Success Engineer, you will engage with users early in their adoption cycle to educate and train them on new technology. You will consult with customers on the design of networking and security for their Kubernetes platform. You will provide thought leadership and guide customers and partners towards implementation of best practices and provide technical assistance during steady state operations. You will provide technical training to our users while also performing account management functions such as managing customer information, building relationships, understanding business requirements and advocating for our solution.

You will have a unique opportunity to learn, develop and grow your Kubernetes skills from the best technical experts in the world!

You will:

Ensure success of your assigned customers' deployments
Develop and deliver technical training on Kubernetes Networking, Security & Observability
Collaborate with Solution Architects to design and deliver networking and security workshops
Help customers resolve technical issues while meeting key support SLAs
Build a multi-media repository of technical content for our customers to help accelerate learning and self-enablement
Influence the direction of our product by working closely with the Product Management and Engineering teams to incorporate the needs of our customers into the product roadmap
Become a trusted technical resource and advocate for your customers
Share learnings and insights from our customers to help shape our marketing programs and product roadmap

You have:

4-6 years experience in a customer-facing technical role at a network security software company
Solid hands-on technical skills & knowledge - you will be able to check off most (if not all) the following:

Linux fundamentals and system administration
Layer 7 Networking
Gateway API & Load Balancing
Private and public cloud
Networking & Security
Application level Security
Automation & Scripting

Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Resourceful self-starter adept at navigating challenges to deliver effective solutions with the ability to inspire others.
Excellent verbal and written communication and presentation skills
Experience in an early-stage startup environment is preferred
Bachelor's Degree or Technical Diploma in Computer Science/Computer Engineering/Information Technology or related

With offices in San Francisco, San Jose, Vancouver (Canada), Cork (Ireland), and London (England), we have a thriving team of diverse individuals from all over the world. We believe in a collaborative, flexible work environment based on respect for, and commitment from, every employee. We also offer a competitive compensation package along with full health, vision, and dental benefits. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration, and teamwork, make Tigera an awesome place to work.

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