Services Architect II

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your role:
A Service Architect is responsible for designing and implementing service delivery solutions and strategies that align with client needs and business objectives. This role involves crafting service delivery frameworks, identifying the right technologies and methodologies, and ensuring that services are delivered effectively. Architects play a pivotal role in shaping the overall service delivery landscape within their organization and are known for their technical expertise, strategic thinking, and client-oriented approach. Architects play the lead role on consulting engagements. They are the face to the customer and provide leadership of the delivery team.

Experience:

• Project Leadership building or delivering complete projects/solutions: Prior experience in leading projects, which involves designing, implementing, and overseeing complex service delivery or design solutions.
• Client Engagement: A history of effectively engaging with clients, understanding their needs, and aligning solutions with client-specific requirements.
• Quality Assurance: Experience in implementing and maintaining quality standards and best practices to ensure high-quality service delivery solutions.
• Mentorship and Collaboration: Experience in mentoring and collaborating with junior architects and cross-functional teams to share knowledge and best practices.
• Strategic Contribution: Previous involvement in shaping the strategic direction of service delivery within the organization, including contributing to architectural strategy and aligning it with business goals.

Knowledge:

• Technical and Architectural Knowledge of services solutions: A deep understanding of technology, systems, and concepts relevant to service design or delivery, including best practices and industry standards.
• Client Understanding: In-depth knowledge of client needs, expectations, industry-specific trends, and constraints to tailor or delivery solutions effectively.
• Quality Assurance Best Practices: Knowledge of quality assurance methodologies and best practices to ensure that service delivery solutions meet high-quality benchmarks.
• Industry Trends: Awareness of industry trends, technological advancements, and emerging practices relevant to service delivery or design.
• Client Relationship Management: Knowledge of client relationship management principles to build and maintain strong client relationships.
• Possesses an extensive understanding of technology, systems, and advanced concepts pertinent to service design or delivery, demonstrating expertise in implementing best practices and adhering to industry standards.
• Demonstrates an in-depth knowledge of client needs, expectations, industry-specific trends, and constraints, enabling the customization and effective delivery of solutions to meet sophisticated client requirements.

Skills:

• Architectural Design: Proficiency in designing service delivery frameworks, processes, and technology solutions to meet client needs effectively.
• Technical Expertise: Strong technical and architectural skills to design solutions that are technically sound and capable of delivering services efficiently and effectively.
• Problem-Solving Skills: The ability to analyze complex architectural challenges and develop effective solutions.
• Communication and Collaboration: Excellent communication skills for collaborating with clients, colleagues, and cross-functional teams.
• Thought Leadership: The ability to provide thought leadership within the organization and industry, contributing to the development of architectural standards and best practices.
• Project and Program management
• Applies advanced knowledge of quality assurance methodologies and best practices to meticulously ensure that service delivery solutions consistently surpass high-quality benchmarks. • Exhibits a heightened awareness of evolving industry trends, technological advancements, and emerging practices relevant to service delivery or design, enabling the adaptation of strategies to stay at the forefront of the field.
• Applies sophisticated client relationship management principles to proactively build and sustain robust client relationships, demonstrating an ability to navigate complex client dynamics effectively.

Key Responsibilities:

• Design, implement, and manage solutions using Microsoft Azure, M365, SharePoint, Teams, Defender, Security, Intune, and Entra ID.
• Develop and execute project plans and SOWs.
• Provide consulting services to clients, ensuring solutions meet their business needs.
• Collaborate with cross-functional teams to deliver high-quality projects on time and within budget.
• Stay updated with the latest Microsoft technologies and best practices.

What you bring to the role:

• Bachelors degree in computer science or related field
• Minimum 5 years experience as a Microsoft Solutions Architect/Engineer.
• Ability to make significant contribution to processes and systems.
• Deep knowledge of Microsoft Cloud Services including Azure, M365, SharePoint, Teams, Defender, Security, Intune, and Entra ID.
• Expert consulting experience with a track record of successful project delivery.
• Experience in writing and executing SOWs and project plans.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

#LI-SK1

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.