Virtual Clinical Assistant (Remote - Dementia Care)

Clinical Assistant (Remote)

If you got into healthcare to make a difference, you’re in the right place.  We’re looking for a values-driven, mission-focused, dynamic Clinical Assistant who is passionate about working with seniors (and their families), especially those navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them as they are their patients.  If that’s you, read on!

What’s Rippl? 

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action. 

We’re reimagining what it feels like to experience a mental health challenge as a senior.  By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers.  Helping them stay healthier, at home longer, and out of the ER.

Our Core Values 

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers. 

If not Us, then Who?  Seniors need better mental health care NOW.   Our mission is urgent.  And, we’ve got the perfect team to take this on.  

Mission is our Middle Name  There is no more noble mission than caring for seniors with mental health challenges. We’ve set out to make a giant, lasting, transformational impact. 

Clinician Obsession  Our team members are our focus, our obsession. We listen and learn from, and with, our clinicians to find the right answers. When we care obsessively for our clinicians, our patients and families will get the care they deserve.

Moving Mountains  We see what we’re doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people. 

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country’s leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors.

Join the movement 

We’re looking to find other changemakers who are ready to join our movement. Those who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, “if not us, then who?” 

The Role:

The Clinical Assistant will provide administrative and clinical support to our team of dementia care specialists. They will be responsible for managing patient administrative tasks, processing referrals and intakes, and assisting with clinical administrative workflows to optimize patient care.

Essential Functions:

• Work remotely and collaboratively with our Rippl Care Team (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs) through digital communication tools
• Coordinate incoming patient referrals and assists with cross functional patient onboarding needs
• Organize Care Team incoming documents and EHR communications, reconcile inboxes items and support incoming and outgoing communication needs for the Virtual Clinic
• Assist Care Teams with patient panel management needs including tracking and managing clinic daily patient appointment changes, structured assignments and day to day tasks as delegated or assigned by the Care Team
• Manage external electronic health records for all patients, ensuring records are complete, organized and HIPAA compliant
• Co-manage EHR schedules and calendar appointments with Care Teams, NP, LCSW
• Learn and maintain knowledge of our EHR, product, and communication platforms
• Receive patient issues and route clinical questions to appropriate Care Team members
• Assist Care Team Providers with delegated documentation and follow up on tasks and standing orders as directed
• Assist with patient needs ahead of clinical appointments including documentation, technology and scheduling 
• Additional duties as assigned

Qualifications:

• 2+ years in virtual clinical administration or medical assistant role preferably in geriatrics, dementia care and/or chronic outpatient care. Virtual experience preferred
• Proficiency with electronic health records systems and practice management software (Athena preferred)
• Strong verbal and written communication skills 
• Ability to work independently in a remote environment
• Excellent organizational and time management skills with a proven ability to meet critical deadlines
• Great attention to detail and ability to multitask 
• Knowledge of HIPAA compliance standards required
• Proficiency with Google and Office Suite (Word, Excel, Outlook)
• Passion for supporting high quality dementia care and improving patient/caregiver experiences

What’s in it for you 

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility 
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible schedules and the opportunity to work from home
• Competitive compensation 
• 401(k) plan with a healthy match 
• Equity in the form of stock options 
• Medical, Dental and Vision coverage for you and your family 
• Life insurance and Disability
• Well-being and Remote Work stipend
• Generous Paid Time Off 

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $19-25 per hour, depending on experience

We are going to make some very big waves starting with a small Rippl - come join us!