Offer summary

Qualifications:

8+ years of experience in technical account management or IT operations., Strong understanding of enterprise IT environments and support service structures., Excellent problem-solving, communication, and coordination skills., Bachelor's degree in IT, Engineering, Business, or a related field; Master's preferred..

Key responsabilities:

Serve as the primary escalation point for technical support issues.

Build strong relationships with country leadership and stakeholders.

Drive proactive service improvements and track key performance metrics.

Provide regular updates, reports, and insights to local and global leadership.

Job description

Key Responsibilities:

Serve as the primary escalation point for technical support issues within assigned countries.
Build strong relationships with country leadership and stakeholders to understand local challenges and goals.
Ensure seamless coordination between country operations and global platform support teams.
Drive proactive service improvements and track key performance metrics.
Provide regular updates, reports, and insights to both local and global leadership.
Advocate for country-specific needs in global support planning and enhancements.
Collaborate with cross-functional teams to ensure smooth rollout of new tools, platforms, and processes.

Requirements:

8+ years of experience in technical account management, IT operations, or a related support role.
Strong understanding of enterprise IT environments and support service structures.
Proven ability to manage relationships and drive strategic conversations with senior stakeholders.
Excellent problem-solving, communication, and coordination skills.
Experience working in a multinational or matrixed organization is a plus.
Bachelors degree in IT, Engineering, Business, or a related field (Masters preferred).

Required profile