Offer summary

Qualifications:

Fluent in spoken and written English, Experience in customer service or support roles, Strong problem-solving skills with a can-do attitude, Familiarity with CRM/Project Management tools..

Key responsabilities:

Respond to customer inquiries via live chat in a timely manner

Deliver exceptional customer service while meeting operational SLAs

Investigate and resolve customer issues efficiently

Represent the brand and provide a positive customer experience.

Job description

About us:

Planner 5D is a global hub for home design, uniting over 90+ million users in 230 territories around our planet (yes, we have 2 users connecting from Antarctica each month!). Our platform simplifies the home renovation process from concept to execution, and this process has never been more straightforward with our cutting-edge software. You don't need to be a professional designer to enhance your home or workspace. We are dedicated to streamlining the design experience, making the customization of dream homes accessible to everyone.

Our cross-platform presence spans Web, iOS, Android, Windows, and MacOS, ensuring seamless synchronization for our users. Planner 5D is more than just software; it's a vibrant community of enthusiastic and product-oriented professionals. From diverse backgrounds, our team collaborates across time zones, fueled by a shared passion to revolutionize the home design market.

We are constantly looking for like-minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design.

We’re looking for a Customer Support agent to join our team on night shifts.

Please note: when you apply, kindly confirm that you fully accept and meet all the requirements listed in the position.

What you’ll have to do:

Using a live chat system, you will respond to customers in an efficient and timely manner

Deliver outstanding customer service whilst adhering to operational SLAs and Customer Satisfaction targets

Investigate and resolve customer issues quickly and efficiently

Contribute and share ideas to improve the quality & speed of P5D customer support

Understand, research and escalate our customers’ feedback to management

Represent the brand. As the voice of P5D you’ll always provide an engaging and positive customer experience.

Know P5D product inside and out so that you can answer questions.

Work the day shifts between 21.00 - 9.00 EEST (Night shifts)

What skills we are looking for:

Fluent in spoken and written English

Quick and efficient problem-solving ability

Can-do attitude

Comfortable taking on ownership and responsibility of issues until resolution or escalation

Experience in customer service, support or similar

Outstanding customer service skills: ability to be empathetic, accurate, conscientious, responsive, inventive, and diligent

Ability to present complex ideas in user-friendly language

Skills to “sell" the product to customers who ask for comparisons with competitors

Capability to understand customers’ problems, get to the very bottom of it and offer a flawless solution for their outstanding needs

Being a technical specialist is not required, but you would need to grasp technical issues and understand their impact on the service being delivered to customers

Experience working with any CRM/Project Management tool

Ability to perform basic computer/system troubleshooting tasks

What we offer:

- Great work environment that balances freedom and responsibility

- Our team is made up of friendly and passionate enthusiasts who are eager to help and share their knowledge

- We believe in work-life balance, so you'll receive around 30+ days of paid holidays per year

- Company computer equipment by request

- Education courses for our team members, and we're willing to allocate funds toward your training expenses

- English classes on our corporate platform

- Offline company events in Lithuania and online team-building

- Unlimited free Planner5D subscriptions

Required profile