Offer summary

Qualifications:

Bachelor's degree in Human Resources, Business, Psychology, or related field, 5+ years of HR experience with a focus on retail employee relations, Expertise in employee relations, conflict resolution, and engagement strategies, Strong communication, problem-solving, and organizational abilities..

Key responsabilities:

Serve as the contact for HR matters across retail stores

Support resolution of escalated store-level HR issues and concerns

Maintain accurate documentation of all employee relations cases

Assist with workforce planning in partnership with field leaders.

Job description

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

The HR Generalist – Field Support serves as the contact for HR matters across retail stores. This role provides support to store teams and field leadership on employee relations, policy compliance, performance management, and staffing needs. The Generalist also plays a key role in supporting investigating workplace issues and driving consistent HR practices across the field.

This role is ideal for a proactive, data-driven HR professional who thrives in a fast-paced retail environment and is passionate about improving employee experience.

What you get to do every day:

Employee Relations & Compliance

Support the resolution of escalated store-level HR issues and concerns

Participate in timely, objective investigations into employee complaints and policy violations

Ensure consistent application of company policies and employment laws across all locations

Track and analyze ER trends to identify risks and recommend proactive solutions

Partner with Legal and HR leadership on complex employee relations matters

Field Leadership Support

Support District and General Managers on coaching, performance management, and corrective action

Support consistent application and understanding of policies and HR practices across the field.

Support creation of performance documentation in collaboration with field leaders and Senior Director of Stores.

Assist with workforce planning in partnership with field leaders

Operational Support & Reporting

Maintain accurate and confidential documentation of all employee relations cases

Support development, rollout, and communication of HR initiatives and SOPs

Monitor field compliance and escalate issues when necessary

What you bring to the role:

Bachelor's degree in Human Resources, Business, Psychology, or related field

5+ years of HR experience, with a strong focus on retail employee relations

Expertise in employee relations, conflict resolution, and engagement strategies

Skilled in coaching and building relationships across all organizational levels

Proficient in Microsoft Office, HRIS platforms, and case management tools

Experience developing and maintaining HR SOPs and documentation

Strong communication, problem-solving, and organizational abilities

Demonstrated use of HR data and analytics to inform decisions and drive improvement

What’s in it for you?

PTO

Medical/Dental/Vision and a variety of supplemental policies available

Company 401K match

Company Health Spending Account (HSA) match

Company provides group life insurance at no cost

COBRA reimbursement for salaried employees until health insurance eligible

Paid Holidays

Birthday off with pay!

Pet Insurance

Generous employee discounts

What our interview process looks like:

Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better:

📞 Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us!

📝 Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently.

👩🏽‍💻Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you’ve faced. Be prepared with detailed examples. Concise and well-organized answers are ideal.

✍🏽 Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you’ll be excited about.

This posting is intended for candidates that reside in the following states:

AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, OR, PA, TN, TX, UT, VA, WV, WI, and WY.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.

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