Offer summary

Qualifications:

Strong technical aptitude with Level 1 experience in IT support., One year of experience in a technical position, preferably in Service Desk or customer support., Ability to explain technical issues in an understandable manner to clients., Demonstrated excellence in customer service and support roles..

Key responsabilities:

Act as the first point of IT support for customers via calls, emails, and web submissions.

Resolve end-user incidents and requests efficiently and effectively.

Provide high-end, customer-focused service that meets client expectations.

May have on-call responsibilities and occasional weekend/holiday work as assigned.

Job description

Service Desk Technician
Hours: Wednesday - Saturday 8p-7a CST

PURPOSE:
This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career.

RESPONSIBILITIES:

Act as the first point of IT support for our customers
Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
Resolve end-user incidents and requests efficiently
Explain technical issues and terms in a way our clients can understand
Providing high-end, customer focused service that our clients expect
Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis. (Any Holidays worked are paid 2x the hourly salary)
Other responsibilities as assigned by management

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

Strong technical aptitude with Level 1experience supporting and resolving end
user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active
Directory, firewalls/switches, Onboarding/Offboarding Requests, and other
infrastructure requirements.
One year of experience in a technical position. Service Desk or customer support
experience preferred.
Top performers in customer service positions: answering support calls, emails and
following up with clients.
Consistently exceeded customer expectations by providing exemplary service
At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

Committed to Client Success: Our actions and our words always align with the best interest of the client.
One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
Integrity: We are unquestionably committed to doing the right thing even when it is hard.
Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.