Sr. Supervisor - Training & Quality

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As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better  tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide   services to enhance the entire drug development process and commercialization lifecycle - From clinical   trial support to real-world evidence generation.  

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact  on the world around you. UBC fosters a culture built on our Core Values being: Collaborative,   Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that  fosters creativity. 

 If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! 

Senior Supervisor, Training and Quality

Brief Description:  

The Sr Training and Quality role is responsible for facilitating and managing training and quality initiatives within their functional business unit and its operations. The person will proactively consult with leadership and operations regarding employee performance and departmental results. Responsible for managing unit’s training and quality needs while meeting or exceeding site and corporate goals and objectives. Provides direction, coordinates and supervises the activities of business support, technical support or production team at entry level exempt and/or non-exempt levels using established policy and procedures. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors or managers. Work is reviewed for soundness of judgment and overall quality and efficiency. Ensures that projects are completed on schedule following established procedures and schedules. Erroneous decisions or recommendations or failure to achieve results might cause delays in program schedules and result in allocation of additional resources to resolve. 
 

Specific job duties:

• Manage and lead overall Training and Quality program for site and corporate effectiveness. Utilize Training and Quality reports and metrics to drive improvements. Understand financial impact of workplace learning to drive business objectives and ROI.
• Responsible for day-to-day management of the Quality teams including goal definition, performance measurement, prioritization of work, etc. Develop key relationships with business leaders while demonstrating strong team building and development skills.
• Ownership and facilitation of training and quality initiatives to determine focus with the intent of improving patient satisfaction. Work with site operations management to analyze operations and efficiencies. Propose appropriate learning and communications solutions and manage rollout of solutions within the site. Demonstrate ability to share vision and think of alternative business solutions through problem solving and root cause analysis.
• Work cross functionally to ensure consistent management of corporate training and quality programs and initiatives within the site. Determine and communicate policies and procedures to support program and ensure adherence to initiatives.
• Participate in cross-functional task forces and special projects as assigned.

Supervisory Responsibility:  

2+ Direct Reports

Desired Skills and Qualifications:

• BS/BS degree, OR 8+ years of equivalent working experience (in lieu of a degree) in a similar role leading training and quality initiatives and teams
• 2+ years of experience; Call Center, Operations, QA/Continuous Improvement, Problem Based Learning, Org Development preferred
• Proficient knowledge of MS Office, particularly Word, EXCEL and PowerPoint
• Demonstrated understanding of call center operation metrics
• Proven cross-functional project management experience
• Problem-solving ability
• Ability to identify strategies and tactics for success
• Hiring/recruitment
• Ability to motivate employees
• Provide thought leadership and forward thinking
• Demonstrated ability to meet multiple deadlines and manage heavy workload
• Strong organizational skills and ability to multi-task
• Strong focus on Patient satisfaction
• Excellent verbal and written communication skills
• Ability to handle sensitive or confidential information
• Travel required

Benefits: 

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.  

Here are some of the exciting perks UBC offers: 

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match
• Tuition reimbursement Flexible work environment
• PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs  
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.