Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Go Premium

Technical Writer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Proven experience in creating clear and comprehensive technical documentation., Familiarity with documenting software issues and release notes., Strong ability to collaborate with cross-functional teams and excellent communication skills., Experience in customer service and training team members. .

Key responsabilities:

  • Create and maintain technical documentation for the Texas Student Data System (TSDS).
  • Collaborate with the Product Owner team to gather information and assist with customer outreach.
  • Document software and data submission issues reported by customers and present findings to leadership.
  • Research and implement best practices for internal documentation processes and train team members.

Numentica LLC logo
Numentica LLC SME https://www.numentica.com/
201 - 500 Employees
See all jobs

Job description

This is a remote position.

Technical Documentation (External):
- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation
for end users. 
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility
requirements
- Collaborate closely with the Product Owner team to gather necessary information. 
- Documents may include, but are not limited to, simplified promotion logic guides, known
software issues, software deployment release notes, and newsletter updates. 

Customer Outreach:

- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission
periods. 
- Document software and data submission issues reported by Education Service Center (ESC)
and Local Education Agency (LEA) customers. 
- Present outreach findings to the Product Owner team, management, and division leadership. 
- Maintain regular communication with customers to understand their needs and concerns. 

Best Practice Documentation (Internal):
- Research industry best practices for documenting internal processes and procedures for the Jira
application. Analyze current methods to pinpoint areas for improvement.
- Propose, document, and implement these methods to improve the Product Owner team
efficiency and usability for future projects and initiatives.
- Train and support team members on the new practices, creating internal documentation to
ensure proficiency.

Requirements
8 years Required

Technical Writing: Proven experience in
creating clear, concise, and comprehensive
technical documentation.

8 years Required

Software Documentation: Familiarity with
documenting software issues, release notes,
and technical guides

8 years Required Jira: Experience with Jira or similar application
life-cycle management tools

8 years Required Collaboration: Strong ability to work closely
with cross-functional teams

8 years Required Communication: Excellent communication skills
to effectively work with cross-functional teams

8 years Required Customer Service: Experience in customer
service, with strong communication skills.

8 years Required Attention to Detail: High level of accuracy and
attention to detail in all documentation tasks.

8 years Required Training and Support: Experience in training
other team members.

8 years Preferred Texas Student Data System (TSDS): 
Experience working with the TSDS and its data
collections.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical WritingSoftware DocumentationJIRAStudent Information Systems

Other Skills

  • Collaboration
  • Training And Development
  • Customer Service
  • Detail Oriented
  • Communication
Are you interested?

Technical Writer Related jobs

See more Technical Writer jobs