Offer summary

Qualifications:

Exceptional interpersonal and communication skills, Strong organizational skills with attention to detail, Expert level Japanese and advanced level English proficiency, Previous customer service experience is desirable..

Key responsabilities:

Provides basic lesson support for Live Online instructors and students

Maintains positive customer relations and ensures customer satisfaction

Resolves customer inquiries and complaints via phone, email, and case management

Schedules lessons for customers and instructors.

Job description

About the Job

Customer Service Representative handles day-to-day Live Online operations and assures maximum satisfaction of our internal and external clients by managing their expectations in order to achieve the objective of creating long-staying, loyal customers. This is a temporary job and will last approximately 12 months.

Weekday shifts are 8:30-17:00 or 12:00-20:30 (1hr break included) Weekend/NH shift is 8:30-17:00 (1hr break included) JST

Responsibilities:

Provides basic lesson support for Live Online instructors and students
Maintains positive customer relations and ensures customer satisfaction
Resolves customer inquiries and complaints via phone, email and case management
Maintains customer records
Conducts first lesson orientations
Schedules lessons for customers and instructors
Encourages customer re-enrollments

Skills and Qualifications:

Exceptional interpersonal and communication skills
Strong organizational skills, attention to detail
Experience working with web-based software applications
Previous customer service experience desirable
Expert level Japanese/Advanced level English
Salesforce.com experience desirable
Must be available to work occasional nights, weekends and holidays

Technical requirements:

A minimum of 15 Mbps download speed / 15 Mbps upload speed.
A stable wired connection to the internet (Wi-Fi is not sufficient).
A PC or laptop running Windows 10 or higher, or macOS 11 or higher (Linux does not support our applications)
A USB headset and a camera.
For those living in areas where load shedding occurs, it is required to have a backup system to support your devices.
At least 2 GHz of base processing speed and RAM equal or above 4096 MB (4GB)

Required profile