Content and Communication Coordinator (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Reporting into the Director, PR & Corporate Communications, the Content and Communication Coordinator supports internal and external communication and content management in alignment with our brand and messaging strategy. You will help to coordinate the day-to-day creation of materials using your writing and editing skills, agency resources, and other in-house design and marketing resources. Your efforts will be instrumental in growing our digital footprint across channels for awareness, lead generation, and supporting the deal lifecycle.

Sponsorship, in any form, is not available for this position.

To be qualified for this role, you have:

• A bachelor’s degree in Communications, Marketing, Public Relations, Journalism, English, or a related field.

• 3-5 years of relevant experience in a communications, content marketing, or internal communications role.

• Strong writing and editing skills. You have strong command of grammar, style, and tone; able to draft, edit, and proofread internal communications, marketing emails, blog posts, and executive summaries.

• Content Management Systems (CMS) experience using platforms like WordPress to publish and optimize blog content (basic SEO and readability best practices).

• Familiarity with Intranet tools such as SharePoint, Staffbase, or Viva Engage for internal communication and content governance.

• Experience with Email Marketing Tools: Experience drafting and formatting internal and marketing emails using tools like Staffbase, Outlook, or marketing automation platforms.

• Experience with Design Software: You have basic design experience using tools like Canva for simple graphics, slide design, and branded visuals.

• Experience with Collaboration & Project Management Tools: You are comfortable using Microsoft Office Suite, Outlook Calendar, Forms, and shared drives; familiarity with content calendars and timelines.

• Strong communication skills. You have strong verbal and written skills with the ability to convey messages clearly across various platforms and formats.

• Organization and attention to detail: You can manage multiple projects, meet deadlines, and ensure accuracy and consistency in all content.

• Collaborative and Team-Oriented: You work well with cross-functional teams including marketing, design, operations, and client-facing teams.

What will set you apart:

• You are a self-starter. You proactively seek content opportunities and own tasks with minimal oversight.

• You are adaptable and flexible. You are comfortable adjusting to shifting priorities and contributing to special projects or event logistics as needed.

• You are a creative thinker. You bring fresh ideas for engagement, storytelling, and content improvement.

What you will be doing:

Employment Branding and Recruitment Marketing:

• Social Media Content Creation: Proactively seeking opportunities to highlight Availity’s culture and employment brand. Draft and upload content to internal social platforms, ensuring alignment with brand voice and partnership with the Digital Marketing team as needed.

• Viva Engage Content Management: Leveraging Viva Engage for content distribution, ensuring information is shared effectively across the organization.

• Photo Repository: Creating a photo repository of associates to be used in various initiatives throughout the year.

Event and Communication Management:

• Base Holiday Posts and Internal Events: Planning and executing holiday posts and internal events, ensuring they align with company culture and objectives. Posting internal events to the internal events page. 

• Creating Meeting Invites/Webinars/Forms: Developing and distributing meeting links and Forms for webinars and other internal meetings.

• Outlook Calendar Invites: Creating, managing, and sending Outlook calendar invites to ensure all stakeholders are informed and meetings are well-coordinated.

Content and Feedback/Publishing Management:

• Associate Spotlights: Highlighting associate achievements through regular spotlights, fostering a culture of recognition and motivation. Interview and content writing for spotlights. 

• Availity Base Governance: Maintaining a well-organized and accurate Availity Base by overseeing content management. Proactively removing outdated documents, pages, and sites, ensuring up-to-date and relevant information. Collaborating with site stakeholders to verify content accuracy. Supporting teams in developing new sites and establishing a governance framework for effective SharePoint management.

• Cross-functional alignment: Be aware of projects the broader team is working on to determine the need for internal communications based on content team’s work and vice versa. 

• SME and Client Feedback Integration: Collaborating with subject matter experts and client-facing teams to gather and incorporate feedback on various thought leadership materials, such as blogs, bylines, case studies, eBooks, etc.

• Blog Publishing and Optimization: Formatting and publishing blogs in WordPress, applying SEO and readability best practices to ensure content is optimized for search visibility and user engagement.

• Internal Enablement: Creating internal talking points and summaries to help commercial and client-facing teams effectively leverage thought leadership and content assets.

• Campaign Support and Email Content Development: Writing and editing content for demand generation emails, webinar promotions, event invitations, and retargeting campaigns, aligning with campaign goals and brand voice.

• Content Calendar and Project Coordination: Helping maintain the content calendar, track deadlines, and coordinate content production timelines in collaboration with designers, SMEs, and marketing stakeholders. 

• Performance Reporting: Partnering with Marketing Operations to define and track KPIs for thought leadership materials. Support the development of reports and dashboards to evaluate content performance, inform strategy, and highlight impact across channels.

Graphic Design and Swag Management:

• Graphic Design Liaison: Coordinating with graphic designers for content creation and manage requests for branded materials (swag).

• Graphics Design Work: Assisting with slide design for major internal events such as All Associate Meeting. Create graphics in Canva for intranet and internal newsletters.

Special Projects and Additional Support:

• Develop SOPs: Creating Standard Operating Procedures for Corporate Communications projects.

• Cross training: Serving as back-up/provide additional support as bandwidth allows. Create, format, send emails from our Internal Comms system.

• Internal Events: Helping support logistics for internal events (AAM, Webinars, Town halls).

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! 

• Culture is important to us and there are many ways for you to make your mark here! 

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. 

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help you get there too! 

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. 

• Interested in furthering your education? We offer education reimbursement! 

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.  

Next steps:  

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.  

Interview process: 

• Recruiter Resume Review 

• Manager Resume Review 

• Recruiter Video Interview

• Manager Video Interview

• Panel Video Interview 

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers