Dynamics 365 Customer Engagement (Bilingual)

Job Title:

Dynamics 365 Customer Engagement (Bilingual)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a skilled and experienced Power Platform and Dynamics 365 Customer Engagement Solution Architect. In Power Platform emphasis on developing and implementing governance strategies, best practices, and customized Power Apps solutions. The ideal candidate will be skilled in leveraging the Power Apps Studio and Power Platform Admin Center to assist customers with architectural design, troubleshoot existing applications, and establish governance frameworks tailored to organizational needs. In Dynamics 365 Customer Engagement there should be a background on reviewing for and assessing performance and stability optimizations, and an in-depth understanding of how customers configure functionality and customize Dynamics to meet their business processes.

Qualifications

• Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development. Background experience in Dynamics 36 customer service and sales functionality, customizations and administration.

• Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration. In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development will be required. Omnichannel knowledge and experience would be a benefit.

• Power Platform Technologies: Strong proficiency in Power Apps, Power Automate, Dataverse, and other Power Platform components.

• Enterprise Focus: Demonstrated experience in deployment, administration and support within large-scale environments.

• Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues.

Required Skill Set

• 10-15 years of experience

• Power Platform and Dynamics 365 Customer Engagement Online

• Feature knowledge in below areas

• Knowledge in Dynamics 365 modules Customer service, Omnichannel, Sales and Field Service etc.

• Power Apps

• Power Automate

• Power Platform admin center

• Customization

• Administration and Governance experience

• Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC).

• Deep understanding of Dataverse, governance strategies, environment planning, and security.

• Develop and maintain Power Apps solutions with canvas app and model driven app development and architecture.

• Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services

• Knowledge of Application Lifecycle Management (ALM) via Solutions.

• Experience in troubleshooting and optimizing Power Apps and Power Automate flows.

• Familiarity with integrating data from Dataverse, SharePoint, and other sources.

• Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions.

• Awareness of Centre of Excellence concepts with monitoring and adherence.

The deadline to apply for this position is 4/30

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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