Production Automation Engineer

About the team

Zoom is growing fast – in customers, innovation, and impact. As we scale our teams and build the future, we’re looking for passionate problem-solvers who are excited to make a difference. If you're all about creating amazing experiences and moving fast with purpose—come join us at Zoom! Our unique culture makes Zoom an awesome place to work.

What you can expect 

As part of our support engineering team, you’ll serve as an automation service point, working closely with DevOps, Engineering, Platform, and Technical Operations to troubleshoot issues, identify root causes, and drive automation. This is a hands-on role that combines deep technical problem-solving with cross-team collaboration and a focus on user experience.

Responsibilities

• Designing, deploying, and monitoring test automation for Zoom Products and services

• Automating test the internal/external usage, integrated with third party API/services

• Collaborating with cross-functional stakeholders to escalate, analyze, and monitor complex production issues

• Building a resilient and scalable service infrastructure to accommodate region-based product service

• Supporting test automation and deployment strategy to optimize service performance and ensure product quality

What we’re looking for

• Possess a BS (or equivalent experience) in Computer Science, Software Engineering, or a related field

• Be proficient in Python 3 language and familiar with popular Python libraries such as Requests, Flask, OpenCV, SQLAcademy, etc

• Have knowledge of Windows, Linux, networking, and cloud environments (AWS, Azure)

• Possess knowledge of Relational and NoSQL databases like MySQL, Redis, DynamoDB, Hbase, and/or others

• Develop a deep understanding of web technologies, encompassing HTML, JavaScript, VUE, HTTP, and backend programming for web applications.

• Be skilled in implementing integrations to support different software features and functions

• Demonstrate good design and coding skills, understanding object-oriented design principles and design patterns

• Have knowledge of Java language and Spring framework as an added bonus

• Be familiar with monitoring, debugging, and automating routine tasks

• Possess knowledge of cloud infrastructure technologies and cloud-based test automation solutions

• Remote role – open to candidates based on the East Coast of the U.S

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.