Offer summary

Qualifications:

High School Diploma required., Customer service experience is essential., Excellent communication and problem-solving skills are preferred., Proficient in Microsoft Office applications and good time management skills..

Key responsabilities:

Provide high-quality customer service by responding to inquiries about merchant credit card processing.

Troubleshoot and diagnose issues related to service, authorization, and credit card terminals.

Inform merchants of applicable policies, procedures, and practices.

Identify and resolve or escalate complex customer issues.

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Employee provides high-quality customer service by responding to inquiries regarding merchant credit card processing, as well as other assigned areas. Troubleshoots, diagnoses, and provides solutions to customers for service, authorization, and credit card terminal issues. Informs merchants of applicable policies, procedures, and practices.

Basic Qualifications:

• High School Diploma

• Customer Service Experience

Preferred Skills/Experience:

• Basic knowledge of products, services, problem-solving practices and procedures, applicable regulations, systems and procedures

• Excellent telephone, interpersonal and verbal communication skills

• Problem-solving and negotiation skills

• Problem-solving and negotiation skills, as well as the ability to handle difficult customer conversations

• Ability to identify and resolve/escalate complex issues

• Proficient keyboarding and computer skills, particularly Microsoft Office applications

• Commitment to high quality customer service

• Good time management skills to maximize the number of customers who can be helped while maintaining a high level of customer service

• Very good English language skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.

Required profile