Offer summary

Qualifications:

Excellent verbal and written English communication skills., 1+ year of experience in a customer support or service role, ideally in a digital marketplace., Proficiency with CRM/ticketing systems like Zendesk or Salesforce., Highly organized, detail-oriented, and self-motivated with a basic knowledge of HTML and CSS..

Key responsabilities:

Act as the primary support liaison for Experts, providing solutions and guidance.

Respond promptly to inquiries through the Zendesk ticketing platform.

Troubleshoot and resolve issues related to earnings, workflows, and account setup.

Collaborate with internal teams to ensure smooth issue resolution and improve the Expert experience.

Job description

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.

Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

We’re looking for a friendly, detail-oriented, and proactive Expert Support Specialist to join our team and act as the primary point of contact for our Expert community. In this role, you’ll provide thoughtful, timely, and high-quality support to Experts who power our platform. You’ll help resolve a wide range of issues—from technical glitches and account setup to workflow guidance and earnings questions—through our Zendesk ticketing system.

This is more than just a support role. You’ll be a trusted partner and guide for our Experts, ensuring they feel heard, supported, and empowered in their work. You’ll also play a key role in maintaining the integrity of our marketplace by ensuring compliance with policies and escalating concerns appropriately.

What You’ll Do

Be the go-to support liaison for Experts, delivering solutions and guidance with empathy and efficiency.
Provide prompt and professional responses to inquiries through our Zendesk ticketing platform.
Troubleshoot and resolve issues related to earnings, workflows, policies, tools, account setup, profile updates, and platform functionality.
Maintain confidentiality while handling sensitive personal information and marketplace data.
Accurately log and track all interactions, escalating or redirecting issues per defined protocols.
Build strong rapport with Experts and contribute to a positive and helpful support experience.
Collaborate with internal teams to ensure smooth issue resolution and share insights that improve the overall Expert experience.

What We’re Looking For

Excellent verbal and written English communication skills with a friendly, customer-first approach.
1+ year of experience in a customer support or service role, ideally supporting professionals or users in a digital marketplace.
Proficiency with CRM/ticketing systems (e.g., Zendesk, Salesforce).
Highly organized and detail-oriented with a knack for solving problems efficiently and empathetically.
Reliable and self-motivated, with the ability to work independently during overnight hours.
Strong sense of accountability, confidentiality, and ownership.
Proficient in Microsoft Office and comfortable navigating online tools and platforms.
1+ year in a technical support environment.
Basic knowledge of HTML, CSS, or other web technologies.

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Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time.

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

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