Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field preferred., Strong communication skills for client interactions and support., Experience in customer service or technical support roles is a plus., Ability to manage multiple tasks in a fast-paced environment..

Key responsibilities:

Serve as the first point of contact for business operations requests.

Provide live chat support for technical issues during working hours.

Manage daily operations of the learning platform, including scheduling and user account updates.

Generate financial reports and assist with invoicing and account payables.

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a U.S.-based, fast-growing insights platform designed to help learning teams—and the entire C-suite—understand the business impact of L&D. With beautifully simple dashboards and reports, the client enables companies to connect training to real business outcomes by integrating learning and performance data. Their clients include high-performing, fast-paced teams that seek clear visibility into what’s working, what’s not, and what actions to take next. The client company is known for its client-first culture, obsession with clarity, and startup energy.

About the Role

As a Business Operations Specialist, you’ll play a key role in the day-to-day operations of our platform - working across customer support, live client interactions, first-level tech support, and finance/payables. This role is perfect for someone who thrives in a fast-paced, high-touch, start-up environment and wants to grow across multiple operational functions.

What you’ll do:

Be the first point of contact for internal and external business operations requests
Provide live chat support for users, particularly for technical issues, during core working hours
Manage day-to-day operations of the client’s learning platform (e.g., scheduling sessions, updating user accounts, handling ad-hoc client/internal team requests)
Conduct live virtual onboarding sessions and technical checks with clients
Create and manage invoices; support account payables and finance operations
Generate monthly and quarterly financial reports based on internal templates
Identify opportunities to streamline operational processes and support continuous improvement efforts

Required profile