Offer summary

Qualifications:

Bachelor's Degree preferred or equivalent education., 6+ years of relevant experience in insurance or investment., Strong analytical skills for evaluating complex complaints., Proven public-facing written communication skills..

Key responsabilities:

Conduct research and draft correspondence to clients regarding sales practices complaints.

Work with case handlers to ensure timely resolution of complaints.

Investigate field sales practices for potential fraud and policy violations.

Perform project work as needed.

Job description

Genesis10 is seeking a Business Consultant, Sr. This role is with an insurance company in Milwaukee, WI. This is a 6+ month contract position 100% fully remote.

Compensation: $38.00 - $40.00 per hour, depending on skill and experience level.

Responsibilities:

Conducts research and drafts correspondence to clients in response to sales practices complaints filed against the field force involving complex and sensitive issues
Complaints involve all products and services
Works under the direction of case handlers on the team to ensure the timely resolution of complaints in an efficient, cost-effective, and cooperative manner
Conducts research and drafts correspondence for investigations of field sales practices, including suspected fraud, violations of company policy, and Client and State Insurance Department laws and regulations
Conducts project work as needed

Requirements:

Bachelor's Degree Preferred or equivalent combination of education
6+ years of relevant experience
Strong analytical skills to analyze insurance or investment activity and information from many different sources to gather as much information about the complaint as possible for a case handler to make a well-informed decision of the proper resolution of the case
Proven public-facing written communication skills
Draft robust written correspondence to clients on complex non-standard client experience matters and compliance issues
There may be some cases where template language can be used to start with, and in some cases, there may be no prior precedent that has been set
Knowledge of either insurance or investment products and operations

Preferred to Have:

Experience in the financial services, Insurance, or Investment industry
Experience in Business Administration, Finance, Marketing, or Pre-Law
Experience responding to regulatory bodies
Experience using Artificial Intelligence to help draft written communications

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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