Offer summary

Qualifications:

7+ years of experience in User Acceptance Testing (UAT) and production support., Proficiency in testing methodologies and tools, including SQL, JIRA, and Postman., Strong analytical thinking and problem-solving skills for defect resolution., Excellent communication skills for collaboration with cross-functional teams..

Key responsabilities:

Create and execute test plans and scripts based on business requirements.

Perform post-deployment checks and investigate production issues.

Analyze and resolve complex escalated support tickets and provide feedback to support teams.

Document findings and communicate progress clearly with stakeholders.

Job description

Job Title: TSDS Systems Analyst – Product Support Analyst 2
Location: 100% Remote (U.S.-based candidates only)
Contract Duration: 12 Months+ (Multi Year Project)

Apply or Inquire: gunjan@cogentinfo.com

Position Overview:
We are seeking a skilled TSDS Systems Analyst with strong experience in User Acceptance Testing (UAT), production support, and technical issue resolution. This role will be fully remote and will focus on supporting enterprise-level education systems, ensuring system reliability, data accuracy, and high performance in a fast-paced environment.

Responsibilities:
User Acceptance Testing (UAT):

Create and execute test plans, cases, and scripts based on business requirements
Review objectives with stakeholders and validate against performance criteria
Document and track bugs, coordinating with development teams for resolution
Ensure functionality, usability, and compliance are met prior to releases
Maintain testing documentation and communicate findings to project leads

Production Review:

Perform post-deployment checks for stability and function in live systems
Investigate and document production issues, perform root cause analysis
Coordinate with developers to resolve system performance issues
Verify patches and new features post-release
Recommend improvements to maintain quality and minimize issues

Customer Support:

Analyze and resolve complex escalated support tickets (Level 3 support)
Collaborate with teams to debug and resolve software issues
Conduct advanced troubleshooting and validate fixes before rollout
Provide feedback and training to Level 1 and Level 2 support teams
Communicate ticket progress and resolutions clearly with stakeholders

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
7	Required	Testing Methodologies and Tools: Proficiency in UAT processes, test plan creation, and familiarity with QA tools.
7	Required	Experience with system architectures, databases, and scripting languages to facilitate effective testing and troubles
7	Required	Exceptional working knowledge of testing tools/softwares (i.e. SQL, JIRA, Swagger, Postman, TOAD, etc)
7	Required	Knowledge of industry-specific domains:(i.e. Education, Data Standards, Texas Education Requirements, TEA, etc)
5	Required	Analytical Thinking: Strong problem-solving skills to identify, analyze, and resolve defects during testing/prod review
5	Required	The ability to meticulously examine test results, document findings, and ensure adherence to quality standards.
5	Required	Excellent communication skills to effectively work with cross-functional teams
5	Required	Prior experience in handling escalated support tickets or working in high-level technical support roles.
7	Preferred	Detail-oriented with a focus on quality standards.
5	Preferred	Technical knowledge of system architectures and scripting.
5	Preferred	Experience in automated testing frameworks.

Note:
Please ensure your resume is concise and highlights your most recent and relevant 5–7 years of experience to be prioritized during the first review.

Apply or Inquire: gunjan@cogentinfo.com

Required profile