Application Support Specialist

Calero, the leading technology expense management solution for complex enterprises, is looking for an Application Support Specialist in the UK! Reporting to the Application Support Manager, you will provide exceptional technical support services to customers, resellers, and channel partners worldwide, resulting in a high level of customer satisfaction. To be successful in this role, you must be very detail oriented and troubleshoot methods and tools to solve technically complex problems.

ESSENTIAL JOB RESPONSIBLITIES 

• Service inbound and outbound inquiries in an omni-channel service center, ensuring all customer interactions are appropriately classified and documented.
• Duplicate, document, and escalate any support ticket
• Provides moderate-skilled technology support for new log-in creation, account modification, log-in deletions, and password resets. Review and update issues, utilize knowledge bases and wiki pages to support any ticket.
• Complete database restoration, upgrades, and patching.
• Support customers worldwide in a 24/7 environment, as well as provide after-hours support dependent on demand. 

EDUCATION/SPECIAL LICENSES OR CERTIFICATION 

• Bachelor’s degree in computer science preferred; experience in lieu of education considered

EXPERIENCE

• Knowledge of databases and SQL/Oracle
• 1-3 years customer tech support experience preferred

SKILLS

• Excellent customer service skills
• Attention to detail
• Agility to a fast-paced environment
• Microsoft Office Suite products with proficiency in PowerPoint, Excel, and Word

COMPENTENCIES

• Excellent verbal, written, and non-verbal communication skills
• Lead by example by maintaining strong ethics, values, trust, and integrity
• High emotional intelligence and critical/forward thinking
• Action oriented, results driven, and ensures accountability
• Customer focused
• Quality decision making
• Organizational skills and planning/priority setting
• Excellent ability to work collaboratively and confidently with all levels in the organization

 BENEFITS

• Private Healthcare for you and your immediate family
• Gym Membership at Nuffield Health or equivalent 
• Life Insurance (pay out being 4 times your salary)
• Competitive Paternity and Maternity Package
• Team Building Budget and Employee Events
• Office Drinks, Snacks, Coffee etc.
• Volunteer Day
• Flexible Bank Holiday Policy

Please note that candidates must have the right to work in the UK now and in the future as Calero are unfortunately unable to sponsor visa applications or take over sponsorship of an employment visa at this time.

Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.