Offer summary

Qualifications:

Exceptional organizational abilities with strong attention to detail., Excellent written and verbal communication skills., Experience in customer service or administrative coordination preferred., Ability to work independently and manage time effectively..

Key responsabilities:

Coordinate emergency service responses and manage appointment scheduling.

Maintain communication with field crews and ensure proper assignment tracking.

Process customer invoices and manage billing documentation.

Organize and maintain service records for multiple types of emergency responses.

Job description

This is a remote position.

Work Schedule: Flexible hours up to 25 to 30 a week

Client Timezone: Eastern Time (Ontario, Canada)

Client Overview

Join a rapidly growing emergency restoration services company that provides critical support to communities in their time of need. This established organization is expanding its operations and handles everything from water and fire emergencies to specialized cleaning and remediation services. As they transition from successful subcontractor to full-service contractor, they’re seeking a detail-oriented professional to support their mission of helping people recover from property emergencies.

Job Description

This is an exciting opportunity to play a vital role in emergency response operations, coordinating essential restoration services that make a real difference in people’s lives. You’ll be the administrative backbone of a dynamic company, managing scheduling, coordination, and documentation for various emergency and restoration services. As the company grows, so will your role and responsibilities, with the potential to expand from part-time to full-time hours. You’ll work directly with the owner and field teams, ensuring smooth operations and excellent customer service during critical situations.

Responsibilities

Coordinate emergency service responses and manage appointment scheduling
Maintain communication with field crews and ensure proper assignment tracking
Process customer invoices and manage billing documentation
Master and utilize specialized industry software platforms
Organize and maintain service records for multiple types of emergency responses
Handle customer follow-up and schedule confirmations
Coordinate various service types including:
- Emergency water damage restoration
- Fire damage recovery
- Mold remediation projects
- Asbestos removal services
- Contents cleaning and restoration
- Specialized cleaning services
Manage administrative documentation and maintain organized records
Support operational workflow and ensure timely response to urgent requests