Customer Service Specialist for an IT Service Provider in the US (Home Based Full Time)

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Strong communication skills, both written and verbal., Experience with customer service in a technical environment., Familiarity with cloud-based platforms and ticketing systems., Ability to manage multiple tasks and prioritize effectively..

Key responsabilities:

  • Manage customer inquiries through email and ticketing systems.
  • Assist with managing inbox and database tasks.
  • Coordinate email communications for accounting purposes.
  • Facilitate projects while maintaining high client service standards.

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201 - 500 Employees
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Job description

• Manage customer inquiries via email and ticketing platforms (Teams, PSA-integrated systems)

• Assist with inbox and database management

• Push orders from sales to billing

• Handle email coordination for accounting

• Navigate multiple cloud-based platforms and portals

• Help facilitate projects and maintain client service standards

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving

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