Business Insights Analyst

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What you'll do:

• Evaluate user feedback and take appropriate actions based on results.

• Evaluate search results according to client’s guidelines to ensure they meet high quality and safety standards for global users.

• Handle time-sensitive assessments to provide timely feedback on search result quality.

• Understand and remain updated on changing client policies and guidelines.

• Stay informed about emerging trends and patterns in search behavior and content.

• Contribute to the improvement of evaluation processes through feedback on tools and methodologies.

• Collaborate with cross-functional teams to communicate insights and recommendations.

• Maintain an in-depth understanding of search quality policies and their application in various contexts.

• Identify ambiguous cases and escalate them to senior team members when necessary.

• Apply your knowledge of search mechanics and user behavior to inform your evaluations.

• Utilize internal systems to log findings, track issues, and communicate with relevant teams.

• Provide input to the product team to enhance search quality and user safety.

Who you are:

• An experienced professional with at least 1 year in content evaluation or trust and safety, and familiarity with search technologies.

• A quick learner with exceptional attention to detail and analytical skills.

• A critical thinker who is highly motivated, proactive, and adaptable to change.

• Excellent at problem-solving and able to make nuanced judgments.

• Capable of working independently while also being a strong team player.

• Sensitive to cultural nuances and able to identify potentially inappropriate or harmful content.

• Fluent in written and verbal English, with proficiency in additional languages being a plus.

• Experienced with internal tools for task management and communication.

• Possessing a broad understanding of internet technologies and key issues in online safety and information quality.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.