Go-to-Market (GTM) Business Applications, Senior Manager

Description

We are seeking an innovative, results-driven, and accomplished technology expectedness our team as a Go-to-Market (GTM) Business Applications, Senior Manager. This role is crucial for leading, maintaining, and strategically scaling our dynamic GTM business application team. You will be required to support a vastly growing environment characterized by a large technology stack of approximately 60 interconnected services and a diverse set of stakeholders across GTM and Revenue Operations.

Your team will be responsible for architecting, supporting, scaling, and enhancing the internally used line of business applications and integrations.

Reporting to the Director of Business Applications, this position oversees the ongoing design, implementation, strategic management, and maintenance of these critical technology systems. The ideal candidate is highly organized, an exceptional communicator, a resilient leader, and enjoys solving complex problems that require an integrated understanding of how technology, structured processes, and people combine to deliver significant business value.

About Claroty:   

Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world’s largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60. 

Responsibilities

As a Go-to-Market (GTM) Business Applications, Senior Manager, Your impact will be:

• Lead, mentor, and scale a team of Business Applications Engineers, fostering a high-performance culture and driving professional growth.
• Develop, implement, and enforce robust work methodologies (e.g., Agile) to bring structure, predictability, and efficiency to the team's operations across a complex tech stack.
• Manage the strategic vision and roadmap for the GTM application ecosystem, ensuring alignment with overall business objectives and stakeholder needs through effective planning cycles.
• Serve as the primary technical expert for the GTM application landscape, with deep expertise in Salesforce architecture and administration, complemented by extensive knowledge of other GTM and CRM applications.
• Oversee the entire GTM application ecosystem (~60 services), ensuring its stability, scalability, and optimal performance.
• Lead planning and implementation for application launches and releases across the integrated stack, managing cross-functional dependencies.
• Drive the implementation, maintenance, and integration of key GTM systems, including Salesforce (SFDC), CPQ, Marketing Automation Platforms, CDPs, and other RevOps tools
• Build and maintain strong, collaborative relationships with key stakeholders across Sales, Marketing, Customer Success, and Revenue Operations, effectively managing competing interests and prioritizing based on business impact.
• Develop and deliver effective training and documentation to ensure user adoption of GTM applications and compliance with methodologies.
• Establish and monitor KPIs and metrics to measure the health of the GTM application ecosystem and the effectiveness of processes,
• Effectively manage team dynamics, including navigating challenges between peers, to maximize performance within existing constraints.

Requirements

What do you need to succeed in this role?

• Bachelor's degree in Information Systems, Engineering, Business, or a related field, or equivalent practical experience.
• Minimum of 5+ years of progressive, hands-on experience in GTM applications management, and process operations, ideally in a fast growing companies.
• Demonstrated experience in leading and scaling technical teams, including implementing and enforcing work methodologies.
• Extensive expertise in Salesforce architecture, components, and administration.
• Hold current and relevant Salesforce certifications - Salesforce Certified Administrator (ADM 201) Or higher
• Extensive knowledge of the broader GTM and CRM application landscape, Gainsight, hubspot, clari etc'
• Proven ability to see the "big picture" and understand complex cross-platform integrations and data relationships within a large application ecosystem (approx. 60 services).
• Strong understanding of core GTM and RevOps business processes (e.g., Lead-to-Cash, Customer Lifecycle).
• Experience in collaborating with and managing relationships with diverse stakeholders, balancing competing interests and defining integrated roadmaps.
• Excellent project and program management skills, capable of leading complex initiatives across multiple integrated systems.
• Exceptional communication, negotiation, and presentation skills, able to convey complex technical and process concepts to diverse audiences.
• Strong analytical mindset with a proven ability to leverage data for decision-making and measuring system/process effectiveness.
• Strong work ethic, self-starter mentality, and resilience required to thrive in a dynamic and occasionally challenging environment.
• Experience with ITGC compliance and change management principles.

Bonus Points:

• Experience managing a tech stack of comparable size and complexity (50+ services).
• Experience with specific integration platforms or middleware (e.g Make automations, Workato).
• Familiarity with BI tools like Tableau, Databricks, etc.

Why Claroty? Our Culture and Benefits: 

• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space. 
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. 
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. 
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.  

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

Expected compensation for the role is between $150,000-$160,000 + commission. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply.

While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something amazing here, and we hope you are as excited about the future as we are.