Client Advocacy Programs Director

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Company Overview

Rimini Street is dedicated to delivering exceptional solutions to our clients, fostering long-term relationships built on trust and value delivery. We value innovation, customer-centricity, and continuous improvement, and we are seeking a skilled Client Advocacy Programs Director to champion voice of the customer and drive advocacy initiatives. This position will report to the VP of Client Success Programs, under the office of the Chief Client Officer.

Role Overview

The Client Advocacy Programs Director will act as a strategic liaison between the Sales, Client Success and Marketing organization to ensure we bring visibility to the voice of the customer through advocacy initiatives and assets. This role focuses on building strong relationships with the field sales organizations, developing client relationships, identifying advocacy opportunities, and managing the end-to-end development of external assets to promote client advocates in support of business growth. Clear MBOs will be outlined as part of the success criteria and compensation package for this role.

This role is ideal for someone passionate about fostering strong business relationships while driving organizational growth through effective advocacy strategies. If you’re ready to make an impact, apply today!

Key Responsibilities

• Develop and execute a comprehensive client advocacy strategy aligned with organizational goals.
• Build and maintain strong relationships with the Account Management teams, identifying opportunities for advocacy such as case studies, testimonials, and videos on a global level.
• Collaborate with Marketing to source and recommend PR opportunities including press releases, client awards, and promotion of clients in Tier 1/Tier 2 publications.
• Serve as the primary point of contact for client advocates, ensuring they have the resources needed to represent the company effectively, including key speaking points and corporate messaging.
• Design, manage and curate a client award program.
• Provide prep to support the Chief Client Officer with executive meetings.
• Maintain an intimate knowledge of clients marketing rights, logo usage, Fortune 500 status, etc.
• Track client participation in advocacy programs to support Account Management KSO/MBOs.
• Provide analytics and reports illustrate impact and ROI of the program.
• Actively manage intake requests with ability to show progress, success, and recommendations for process improvement.

Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 8+ years of experience in client advocacy, customer success, or account management within a B2B technology environment.
• Proven ability to build trusting relationships with clients and drive advocacy initiatives.
• Strong understanding of customer journey mapping and experience using feedback to inform strategic decisions.
• Exceptional communication skills (written and verbal) with the ability to craft compelling narratives for diverse audiences.
• Experience in SaaS or technology-driven industries.
• Proficiency in Salesforce, Smartsheet, MS Office Suite and customer engagement platforms.
• Background in marketing or public relations is a plus.

Skills

• Strong problem-solving abilities and adaptability to changing demands.
• Analytical skills for interpreting client feedback and improving service delivery.
• Collaborative spirit with the ability to work across teams effectively.

Location

• Remote - U.S.

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 133k - 166k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.