Data Quality Specialist

Job Title:

Data Quality Specialist

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Cloud Professional Services (PSO) is a rapidly growing organization. We continue to grow partner delivery for customer migrations, which requires dedicated operational and administrative coordination support.
The Data Quality Specialist will be dedicated to operations, reporting, administrative support, and managing Partner data directly in FinancialForce (ERP). The focus is providing visibility on project delivery, revenue, and partner effort. We are looking for candidates with a strong operational and executional orientation. The candidates will need to be comfortable with a fast-paced stream of work as assignments and projects are high volume and evolve quickly. The candidates must have great attention to detail to ensure partner data is accurately input and maintained.

Responsibilities

• Prepare quotes, contracts, and RFP/RFI responses

• Maintain quote documentation with accurate pricing and configurations

• Maintain sales demonstration tools and applications in support of sales teams

• Work within a few sources of data/systems to produce an outcome with some variability

• Practice a moderate level of independent judgement to make decisions

• Develop and deliver sales presentations and/or trainings in a professional and effective manner

• Maintain up-to-date awareness of company activities and industry trends

• Provide consistent follow-up on opportunities or inquiries

• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service

• Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations

• Identify and summarize moderately complex issues for management review

• Work with teams and report directly to Support Manager

Qualifications

• Strong experience with Google Sheets

• Experience in written and verbal communication with internal and external partners

• Experience in administrative tasks, organization of work materials, prioritization, and meeting quotas

• Demonstrated ability critically think and address moderate customer and client issues

• Demonstrated ability to focus on customer needs and communicate with higher level staff

• Demonstrated ability to follow scripts and/or processes according to contractual agreements

• Demonstrated ability to follow scripts and/or processes according to contractual agreements

• Aptitude to learn new technology and data

• Prior experience working with MS programs

• Extremely detail-oriented while doing repetitive tasks

• Strong data entry and monitoring skills

• Previous experience with Salesforce

• Excel skills

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $14,76 - $18,94 hourly, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted till 04/30/2025

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here.