Consultant, Client Success Business Consulting Transformation

Job Title:

Consultant, Client Success Business Consulting Transformation

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Consultant, Client Success Business Consulting (TCF) drives digital transformation by helping clients optimize operations, enhance efficiency, and implement innovative solutions. This role is responsible for analyzing business needs, identifying opportunities for process improvements, and delivering tailored strategies that accelerate growth. By leveraging data-driven insights and industry best practices, the consultant collaborates with cross-functional teams to ensure successful execution and measurable impact. Additionally, the role fosters strong client relationships, positioning value-added solutions that support long-term success and business expansion.

Requirements

• BPO experience, at least 3 years

• Proficiency in English is required (B2+, C1 - intermediate - advanced)

• Green Belt Six Sigma certification or equivalent - desired

• OCM, Agile or similar certifications - desired

• Bachelor’s degree with focus on Technology, Innovation, or Transformation

• Comprehensive understanding of Business Process Outsourcing services & associated channels

• Experience assessing client’s processes and maturity level from a business, operations and technology perspective and make appropriate and compelling recommendations for change

• Highly experienced in leading process redesign, transformation, and improvement

• Demonstrated ability to translate Lean Six Sigma and process improvement tools and methodologies into simple, practical action steps

• Ability to prioritize and meet deadlines

• Self-motivated, self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment

• Strong attention to detail

• Project management principles: task assignment, follow up, documentation, manage conflicts and roadblocks, negotiation, escalation, etc.

• Data-centric – quantitative, analytical skills and PC proficiency

• Intermediate level in MS Excel

• Data analysis through different analytics tools.

Responsibilities

• Implement and support strategic innovation programs and initiatives over assigned accounts, utilizing different methodologies, such as Agile, OCM, Six Sigma, etc.

• Support operations identifying and running performance/process improvement projects

• Disseminate quality/process improvement knowledge over the assigned accounts

• Roll out strategic programs based on department objectives

• Work with the accounts/site leader identifying areas of improvement at process/operational level

• Ensure completion of timelines for projects (own and supported), program rollout, and relevant tasks

• Ensure projects success and sustainability

• Report progress on a regular basis

• Call out potential risks or roadblocks for current running projects

• Comply with country/corporate requirements towards security, compliance, labor law, and others.

Location:

SLV Work-at-Home

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

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