Professional BI Analyst

Job Title:

Professional BI Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team.

Requirements

• 2-4 years of experience with data analysis and preparation, including experience with medium to large data sets.

• Bachelor's degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.

• Proficiency in English (Intermediate – Advanced)

• Strong business and collaboration skills, responsiveness to service needs and operational demands.

• BPO experience and BPO metrics knowledge preferred.

• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce, etc.

• Advanced Excel skills, including Power Pivots and Macros.

• Intermediate SQL and data visualization tools.

• Strong background in medium to large-scale, shared data environments.

• Ability to tell a story with data and drive data literacy.

• Excellent communication skills (both verbal and written); ability to interface with senior leadership.

• Ability to build good relationships and work cross-functionally.

• Creative/innovative thinking, intermediate analytical and conceptual thinking skills.

• Problem-solving skills and process improvement experience with sound decision-making.

• Sense of urgency and proactivity; ability to work with minimal supervision and results oriented.

• Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously.

• As a global organization, this role may cover 24x7 through rotation of shifts
   

​Responsibilities

• Collect and analyze large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team.

• Interface with relevant stakeholders and users to understand data flow and usage between applications.

• Support gathering requirements and consultation/solution design.

• Communicate effectively during the development phase.

• Conduct and lead UAT, troubleshooting, and resolution.

• Engage end-users through communication and education.

• Implement and manage cross-functional performance indicators (KPIs) to deliver related insights, driving significant impact and value through data-driven decisions across the business.

• Work collaboratively with Lead Business Intelligence Consultant or Supervisor to plan and deliver analysis to operational management, including root cause analysis, impact assessment, and identifying key areas for process improvement.

• Leverage data and information structure to ensure a single source of truth.

• Act as a Subject Matter Expert between cross-functional teams to improve data availability.

• Ensure data accuracy, timeliness, and validation prior to presentation.

• Support business solution requirements and partner with development and application delivery teams to develop reports/dashboards for daily, weekly, monthly, quarterly, and annual KPIs and dashboards.

• Work closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.

• Develop reference materials for mapping and cross-referencing, create methods for monitoring and reporting data incidents, author documentation for SOPs and the knowledge base, and create playbooks around role and deliverables.

• Actively promote a culture of collaboration and teamwork across organizational boundaries, breaking down functional silos to drive measurable business results.

• Maintain confidentiality.

Location:

SLV Work-at-Home

Language Requirements:

English

Time Type:

Full time

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