Offer summary

Qualifications:

Bachelor’s degree in Finance, Accounting, Economics or related field required., 5-10 years managing Secondary Market Due Diligence projects., Excellent written and verbal communication skills., Strong computer skills, particularly in Microsoft Excel. .

Key responsabilities:

Lead, develop, execute and maintain Due Diligence projects.

Monitor team performance and compile performance reports for the SVP.

Coordinate staffing needs and assist with interviewing and onboarding new staff.

Act as a liaison between the production team and SVP to facilitate communication and support team alignment.

Job description

The Manager of Production Strategy & Support, Due Diligence Operations plays a key supportive role to the SVP, Due Diligence Operations in overseeing the daily operations of the production team and other Due Diligence projects. This position assists in maintaining team efficiency and quality by tracking performance and ensuring timely and accurate workflow execution. The person in this position works closely with the SVP to ensure smooth operations, support staffing decisions, facilitate communication between staff and leadership, and help manage overall team performance. The primary responsibilities of the person in this position will vary as needed.

Responsibilities

The primary responsibility of the Manager of Production Strategy & Support, Due Diligence Operations is to lead, develop, execute and maintain Due Diligence projects. Ensure the projects meet all requirements as specified by the SVP, Due Diligence Operations.

Team Performance Monitoring

Assist the SVP in tracking production and quality metrics
Compile performance reports and highlight trends, areas of concern, and opportunities for improvement
Provide updates to the SVP to support informed decision-making

Assist with Quality and Efficiency Initiatives

Work with the SVP and the Quality Management team as needed to identify and address quality or efficiency issues within the team
Help implement solutions and process improvements under the SVP’s guidance
Monitor ongoing results and escalate concerns to the SVP as needed

Coordinate Staffing and Workload Needs

Monitor daily pipeline and capacity reporting, maintaining a strong level of knowledge on the needs of current and prospective client projects
Provide input on staffing needs, workload balancing, and resource allocation
Interviewing and onboarding of new production staff, as needed

Performance Management and Reviews

Prepare and conduct performance reviews and coaching sessions
Provide feedback to the SVP for performance development planning
Support the SVP in addressing performance issues, including gathering necessary documentation.

Timecard and Attendance Review

Review and approve timecards to ensure accuracy and compliance
Monitor attendance and time-off requests
Completion of contractor reporting and billing audits

Facilitate Communication and Team Support

Act as a liaison between the production team and SVP to ensure clear communication of expectations, updates, and policies
Help coordinate meetings, training, and follow-ups as needed to support team alignment

Business Needs Assessment and Process Improvement

Work closely with the SVP to understand evolving business needs and objectives that impact production operations.
Identify opportunities to enhance existing reports, tools, and processes to better align with business goals.
Evaluate the impact of proposed changes on team workflow and quality, and recommend adjustments as needed
Facilitate system enhancements and process updates, including gathering requirements coordinating testing, and assisting with implementation to ensure minimal disruption to production.
Collaborate with internal partners to support continuous improvement efforts and ensure deliverables meet operational needs.

Required Education And Experience

The ideal candidate will have a thorough knowledge of mortgage underwriting guidelines and experience in managing the post-closing Due Diligence process.

Bachelor’s degree in Finance, Accounting, Economics or related field required or experience in managing the post-close Due Diligence process.
5-10 years managing Secondary Market Due Diligence projects
Excellent written and verbal communication skills
Strong computer skills required, including advanced proficiency in Microsoft Office Suite, with a particular emphasis on Microsoft Excel (e.g. pivot tables, advanced formulas, data analysis)
Ability to effectively facilitate meetings, develop management reports and to report out the monthly results to senior management.
Ability to understand broader business goals and translate them into actionable improvements
Analytical mindset with the ability to assess data and processes and recommend effective solutions
Experience in facilitating system enhancements, process testing, and implementation preferred
Excellent organization and time management skills. Ability to influence others within the organization to drive results

This position is eligible to receive an annual discretionary bonus.

Benefits