Offer summary

Qualifications:

Bachelor's degree in a relevant field or 10 years of equivalent experience, 5-10 years in a technical role, preferably in AV or IP, 3-5 years in consulting, project delivery, or project management, Excellent communication and organizational skills..

Key responsabilities:

Lead and develop a team of 10 Customer Success Managers

Ensure timely and accurate Operating Room installations

Drive customer success and satisfaction

Develop and enhance team's skillsets and capabilities.

Job description

Job Title: Regional Manager, Customer Success

Location: Field based role covering the East Region; must reside in a metropolitan city east of Mississippi

Travel: Up to 75%

KARL STORZ, a leading medical technology company, is seeking an experienced Regional Manager, Customer Success to lead our team in delivering world-class customer service and driving growth in the Operating Room installation projects.

Job Summary:

The Regional Manager, Customer Success will oversee a team of Customer Success Managers, ensuring timely and accurate Operating Room installations, with a focus on customer success and satisfaction. This role will develop and enhance the team's skillsets, maintain horizontal alignment with service and deployments verticals, and drive process improvements to impact customer satisfaction.

Responsibilities:

Lead and develop a team of 10 Customer Success Managers
Ensure timely and accurate Operating Room installations
Drive customer success and satisfaction
Develop and enhance team's skillsets and capabilities
Maintain horizontal alignment with service and deployments verticals
Drive process improvements to impact customer satisfaction

Requirements:

Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience
5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred
3-5 years of experience in consulting, project delivery, or project management
Proven experience in managing a geographically diverse team
Excellent communication and organizational skills
Ability to work in ambiguous or high-stress situations
Demonstrated record of working collaboratively in a matrixed environment

Preferences:

Technical and/or Project Management certifications
Holistic understanding of Cable Terminations and handling
Holistic understanding of Cable Media
Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders

Who we are:

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.

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