Offer summary

Qualifications:

High school diploma or GED required., At least 6 months of customer service experience., Strong verbal and written communication skills are essential., Basic computer skills and ability to work independently are necessary..

Key responsabilities:

Answer incoming calls from patients and their families.

Provide support and information about healthcare services.

Triage calls and route them to the appropriate department.

Resolve customer issues in a timely and efficient manner.

Job description

Job Title: Customer Service Representative for Healthcare – Part-time Weekdays with Saturday Shift

Location: Remote

Pay: $13/hour ($14/hour for Bi-Lingual Spanish/English speakers) + Bonus

Training Schedule: Afternoon training Monday to Friday between 11:00 am to 7:30 pm (EST) for three weeks

Work Schedule: Part-time - Monday & Wednesday 4:00 pm to 8:00 pm (EST) & Saturday to Sunday 12:00 pm to 4:00 pm (EST)

U.S. States we are currently entertaining applications from: AL, AR, GA, ID, IN, IA, KS, KY, LA, MS, MT, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WY

Summary:

As a Customer Service Healthcare Representative at CareXM, you will provide support and information to patients and their families. You will be the first person that they interact with, so you must be able to build rapport and provide excellent customer service. We value the hard work and feedback of all of our employees, and we are committed to creating a workplace where everyone feels welcome and valued.

Responsibilities:

Answer incoming calls from patients and their families
Provide support and information about healthcare services
Triage calls and route them to the appropriate department
Resolve customer issues in a timely and efficient manner
Follow up with customers to ensure their satisfaction

Qualifications:

High school diploma or GED
6+ months of customer service experience
Basic computer skills
Strong verbal and written communication skills
Ability to work independently and as part of a team
Ability to handle stressful situations
Willingness to learn and grow
Must be able to pass a background check for pre-employment screening

Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.

Internet connection
Webcam
Windows: 11 or MAC OS: 14 (Sonoma) or newer
CPU: 2.5 GHz
RAM: 6GB

Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.

Part-Time Benefits:

Paid training
Paid time off
401(k) plan
Life insurance
Employee assistance program

Full-Time Benefits (All of the above plus):

Health insurance
Flex Spending/Health Savings Accounts
Dental Insurance
Vision insurance
Short Term Disability
A Day of service (8 hrs to volunteer in addition to earned PTO)

The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!

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