Help Desk Technician

Job Title: Help Desk Technician

Department: Information Technology

Location: Remote

Salary: $18 per Hour

Hours: Monday to Friday between 10:00am to 6:00pm (MST)

States we are currently not entertaining applications from: Alaska, Arizona, California, Colorado, Connecticut, DC, Delaware Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Montana, New Jersey, New York, Oregon, Vermont, Washington or any US territories (e.g.Puerto Rico).

About The Company

CareXM lives at the connection of healthcare, software, and contact center services, with a mission to reshape the remote patient care experience by partnering with our customers to provide innovative solutions to both common and emerging challenges in this rapidly growing model of healthcare delivery. Our company is one of the largest providers of telehealth services in the nation, with our primarily remote team of 800+ employees supporting over 7 million patient care interactions annually for over 5000 agencies and healthcare systems across the U.S.  Not only do we CARE about the patients, staff and business of our healthcare partners, but also about our own people. We CARE about providing a workplace and culture that values the hard work and feedback of every person on the team. We constantly strive to improve the way we CARE for each other. We CARE about work/life balance. As meaningful as our work with patients, providers and each other can be, we know a good life includes so much more. We are proud to support our people’s lives by offering remote positions and flexible work schedules.

About The Position

At CareXM the Help Desk Technician has the ability to quickly learn and trouble-shoot technical systems. This role will work directly with our customers and internal staff and via email, with some phone and chat, to resolve technical questions and assist with desktop set up and training.  This technically savvy person will support a variety of service activities to maintain and improve the internal and external user experience with the technologies used.

What You’ll Do (not limited to):

• Ability to own, analyze and resolve technical problems encountered by internal team members
• Be able to clearly communicate the value of CareXM product(s) in relationship to the needs of the internal team member
• Maintain detailed records of activities, interactions and overall satisfaction of service delivered
• Responsibility for quality assurance, making sure systems are working according to documentation
  
  
  

What You’ll Need to Get the Job Done:

• Strong aptitude for troubleshooting internet technology issues
• Education and/or specialized training in technical support and customer service (or contact center) help desk experience preferred.
• Experience in Office 365 Cloud Admin environment
• Ability to be on-call during specified non-business hours (rotating schedule)
• Self-motivated and proactive with a positive attitude                                                                                                                 
• Ability to demonstrate excellent problem-solving and organizational skills
• Strong verbal & written communication skills, with a keen attention to detail
• Ability to work and collaborate in a team environment
• Adaptability and drive to grow and learn
  
  
  

Things You’ll Love About Us:

• Great Company Culture.  
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position. 
• Rest and Relaxation- 2 weeks paid time off, paid holidays, and parental paid leave.
• Give back.  Get paid to give your time to the community: ask us about this! 
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.
  
  
  

The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!