Offer summary

Qualifications:

High school diploma or equivalent required., 6+ months of customer service experience preferred., Bilingual in Spanish is preferred., Strong communication skills and ability to manage multiple tasks effectively..

Key responsabilities:

Process various financial transactions including deposits and withdrawals.

Ensure compliance with credit union policies and procedures.

Provide professional service while maintaining transaction validity.

Support product promotion to enhance members' financial lives.

Job description

Overview

Bilingual Preferred

Starting Pay: $18.50 Start Date: May 12th 2025

Training Schedule: Monday through Friday 8:00 AM - 5:00 PM

Schedule: (after training)

Monday through Friday: 10:00 AM - 8:00 PM

Saturday: 8:00 AM - 1:00 PM

Tuesday, Wednesday OR Thursday: OFF

Sunday: OFF

6 available positions!

Employees are given the option to work from home after 4-6 months of proficient performance*

The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.

Responsibilities

Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
Ensure proper endorsements and identification are obtained to follow credit union policies and procedures
Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously
Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions
Perform end-of-day balancing
Adhere to security, audit, and compliance requirements
Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
Attend educational events to increase professional knowledge
Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
Complete FACT Act Red Flag training

Qualifications

High school diploma or equivalent
6+ months of experience in customer service or a similar position
Bilingual in Spanish preferred
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to use multiple systems simultaneously
Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Ability to work independently and in a team-oriented environment
Must maintain a high level of confidentiality

Benefits

Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement: Paid Volunteer Hours
Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Skills

AI & Machine Learning
Customer Service
Data Science

Benefits

Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
Community Involvement: Paid Volunteer Hours
Growth: Degree Assistance up to $5,000 per year
Flexibility: Remote, Hybrid and Onsite Schedules
Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance

For more information, including additional benefits, please visit our benefits website: https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.

For more information, please visit our careers site: https://careers.suncoastcreditunion.com/

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