Proactive Customer Recall Agent (Remote - Michigan)

About The Role

Location: Remote - Michigan residents

Are you interested in working an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you!

Pay Transparency

This position starts at $13 per hour.

What To Expect

You’ll reach out to vehicle owners to let them know about a vehicle safety recall. You’ll also connect with dealerships to make an appointment for customers to have the issue fixed.

Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn’t cause them problems down the road.

Why Apply

• Work from home while having regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development and growth opportunities
  
  

You Need

• Communication skills
• Willingness to learn
• High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline (Note: wireless, 5G and satellite internet unfortunately won’t work for this role)
• See Skills for Success below
  
  

Tasks

• Provide excellent customer service, representing a major domestic auto manufacturer
• Make outbound calls and emails to customers and dealerships
• Help with team projects
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
  
  

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills For Success

Required Skills

• Telephone skills
• Computer navigation and typing skills
• Conversation skills (able to have discussions and problem solve)
• Excellent interpersonal and organizational skills
• Able to learn and adapt
• Strong attention to detail
• Have a solid work ethic and an ability to meet deadlines
  
  

Eligibility Requirements

• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• High school diploma or equivalent
• Available to work shifts within the center's hours of operation:
• Monday to Friday
• 9 a.m. - 9 p.m. Eastern time
• No weekends!
• Must be able to stick to the schedule reliably, as some queues are time sensitive
• Able to remain at your desk for long periods of time
  

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment
  
  

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
  
  

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)
  
  

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services
  
  

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.