Director, Account Management – Digital Banking & Payments

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Director, Account Management – Digital Banking & Payments do?

As the Director, Account Management within the Digital Banking & Payments segment at Fiserv, you will lead a team of Account Executives focused on managing the development of client relationships, delivery of services, introducing digital thought leadership, and providing 360-degree feedback to the product teams and leadership. Your leadership will drive the pursuit of new sales, guiding your team to successfully close complex deals and achieve sales and retention targets. You will ensure that your team operates efficiently and effectively, contributing to the growth and profitability of Fiserv.

What you will do:

• Execute sales plans by assigning accounts, territories, and sales/renewal quotas to ensure targets are met.
• Plan and direct account activities within a defined territory, ensuring resource and staffing requirements are fulfilled.
• Manage and proactively drive the creation of sales pipeline and ensure accurate eCRM management.
• Define and execute sales strategies and tactics to increase add-on revenue to the existing client base.
• Supervise, develop, motivate, and mentor Account Executive staff, building strong consultative capabilities within the team.
• Actively manage Account Executive staff in all phases of the sales and account management lifecycle, ensuring success in identifying leads, developing value propositions, hosting client quarterly business reviews, meeting with clients, structuring deals, negotiating contracts, and closing new and renewal sales.
• Provide guidance and eliminate obstacles in high-priority opportunities to ensure pursuit teams are successful in closing contracts.
• Monitor metrics to manage the business, including financial forecasts, win/loss reviews, and pipeline analysis.

What you will need to have:

• 10+ years of sales experience with complex products or services.
• 5+ years of experience in sales management managing hunters.
• 5+ years of experience in selling complex solutions into large financial institutions.
• 5+ years of experience selling multi-year or multi-service contracts.
• 5+ years of experience in cross-selling multiple solutions across businesses.
• Bachelor’s degree in a relevant field or equivalent military experience.

What would be great to have:

• Demonstrated ability to exceed sales targets.
• Success in leading sales organizations of at least 6 associates.
• Proven track record of regularly achieving sales quotas on a quarterly and annual basis.
• Master’s degree preferred.

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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