Technical Engagement Director

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Partnered with an Account Partner (Services Salesperson), the Technical Architect Director leads both pre and post-sales activities, acting as the technical authority across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third party solutions. They are responsible for overseeing adoption and consumption of our technology, building and leading customer relationships, customer satisfaction, and service delivery, in concert with account leadership. This may include the following:

• Deep understanding of Salesforce solutions and clouds (Federal/Public Sector)

• Ability to scope Salesforce projects (and integration with ancillary technology stacks)

• Pre-Sales solutioning of multiple Salesforce clouds in conjunction with the Solution Engineers

• Bringing public sector expertise and perspective

• Ability to drive better outcomes through extensive platform expertise

• Create deep alignment with customer IT departments and partners

• Ensure project operational compliance

• Executive Relationship building

To be successful, you have:

• Must reside in the Washington, DC metro area.

• Six to ten years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

• Experience conducting technical workshops with technical and business clients to drive effective services and implementations.

• Proven experiences architecting services integrations:

  • One or more on-premise or SaaS packaged COTS (Commercial Off-the-Shelf) solution for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, Workday, etc.)

• Solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment.

• Experience with API and integration security with solid grasp of authentication and authorization concepts and principles.

• Demonstrated experience with high-availability, fault-tolerance, performance testing and tuning parameters on multiple engagements.

• Ability to work independently and be a self-starter.

• Ability to rapidly learn and take advantage of new concepts, business models, and technologies.

• Desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.

• Travel may be required up to 50% and varies depending on the client requirements

The ideal candidate will have:
A successful track record of working optimally in a highly matrixed and fast-growing organization. A skill in correctly sizing and scoping Salesforce projects. A passion and belief in the unique value of professional services in a cloud software company. The validated ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce. The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple customers. The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it contributes to their overall enterprise architecture. Deep problem solving skills and the ability to help solve problems with minimal background and a fast ramp up.

Must Have Qualifications & Skills:

• 5+ years of direct experience delivering and/or overseeing solutions development on the Salesforce Platform.

• 10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.

• 2+ years of sizing and scoping Salesforce projects.

• At least one of Salesforce Application or System Architect certifications

• Ability to travel; up to 25%

Preferred Qualifications & Skills:

• 5+ years’ operating in a pre-sales environment, shaping and scoping large and sophisticated implementation projects

• CTA (Certified Technical Architect) designation or on the path toward one with previous Technical Architecture experience highly preferred.

• Multiple Salesforce certifications in Architecture

• 5+ years of enterprise-level project or program management experience

• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.

• Very strong written and verbal communication skills, executive level presence and experience in working in a client advisory role

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational competence

• Delivery focused: Previous experience leading teams of architects to delivery complex Salesforce Solutions

• Excellent analytical & problem solving skills

• Validated ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue

• BA/BS degree or foreign equivalent;

• Location is open to the United States

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.