Vice President, Business Operations & Analytics

Welcome to Brightline! We are searching for a strategic, data-driven, and operationally excellent leader to join our leadership team as Vice President of Business Operations and Analytics. This role will report to the CFO and manage the Business Operations and Data Science teams. 

The VP of BizOps and Analytics will be a key partner to the CEO, CFO, and executive team, helping translate vision into operational plans and ensuring we execute with clarity, discipline, and speed. You’ll lead strategic planning, performance tracking, and cross-functional initiatives that ensure our care model, clinical teams, and operations scale efficiently and impactfully.

This role requires someone who is equally effective as a team leader and a hands-on contributor - someone who can build and manage a high-performing BizOps and Analytics function while rolling up their sleeves to tackle key analyses, build frameworks, and drive execution directly when needed. You should thrive in fast-paced environments, bring structure to ambiguity, and be energized by the opportunity to directly impact both company performance and patient outcomes.

Responsibilities: 

Strategic Planning & Execution:

• Partner with leadership to define and operationalize company strategy, ensuring alignment with clinical outcomes and business goals.

• Lead annual and quarterly planning processes, translating strategy into measurable goals and clear team priorities.

• Monitor progress and make real-time adjustments to keep teams aligned and moving forward.

Metrics & Performance Management:

• Define and manage the company’s core business and clinical operations metrics.

• Build and maintain dashboards, reports, and review cadences to track performance and drive accountability.

• Use data to identify opportunities for growth, efficiency, and improved care delivery.

• Partner with executive leadership to define KPIs and develop frameworks for tracking progress across clinical efficacy, engagement, and growth.

• Champion a culture of data-driven decision-making throughout the company.

Operational Excellence:

• Streamline workflows across care, ops, product, and business teams to increase coordination and efficiency.

• Implement tools, systems, and processes that support scale while maintaining high quality.

• Build scalable processes that reinforce a high-trust, high-performance operating rhythm.

Cross-Functional Project Leadership:

• Drive high-impact initiatives from concept through execution—ranging from market expansion to patient experience improvements.

• Create project structures, timelines, and success metrics that keep teams accountable and on track.

• Ensure coordination across departments, surfacing risks and removing blockers proactively.

Executive Partnership & Team Development

• Act as a strategic thought partner to the CEO and CFO and rest of the leadership team, providing insight and perspective across key decisions.

• Build and lead high-performing BizOps and Data Science functions, developing talent and fostering a culture of impact and ownership.

• Support board preparation and investor communications as needed.

Requirements: 

• 10+ years in business operations, strategy, consulting, or general management; startup or high-growth experience preferred.

• Strong track record of driving measurable impact across planning, execution, and optimization.

• Analytical and systems thinker with deep experience in building and managing business metrics.

• Excellent communication, collaboration, and executive presence.

• Experience leading high-priority cross-functional initiatives.

• Comfort with BI and planning tools (e.g., Looker, Tableau, Airtable, Salesforce, etc.).

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $215,000-$260,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.