Professional Services Engineer II

About the Company:

Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.

At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

About the Position:

Customers are the lifeblood of our company and Qumulo is looking for a strategic, customer focused and results-driven Professional Services Engineer (PSE). PSE’s at Qumulo are responsible for delivering an amazing Day 1 experience for our customers. A PSE will coordinate and deliver customer on-boarding, installations, training and other professional services sold.

Responsibilities:

• Own the delivery of a broad range of professional services, including installations, training, and consulting to ensure customers get the most from their Qumulo deployment.
• Deliver deployments in both cloud and on-premises environments, leveraging infrastructure-as-code tools like Terraform and CloudFormation for cloud-based deployments to enable scalable, consistent customer outcomes.
• Requires strong communication skills, both verbal and written.
• Work with Customer Success Managers (CSMs) and Implementation Project Managers (IPMs) in the successful delivery of professional services.  Requires impeccable preparation.
• Work with customers to coordinate customer on-boarding, installation, and training. This role will ensure that customers derive maximum value from their investments in Qumulo and are successful with their product.  Requires strong attention to detail.  
• Share guidance with customers on data center best practices as they relate to Qumulo solutions. Requires broad knowledge on a number of disciplines, combined with expertise in the Qumulo product.
• Accurate and detailed accounting of the PS engagement via trip reports.    
• Contribute to the development of the Qumulo professional services practice by sharing and actively participating in retrospective reviews.
• Provide feedback to engineering and product teams on product gaps and areas of improvements.

Qualifications:

• 2–4 years of professional services or IT delivery experience
• 2–4 years of experience with IT infrastructure (storage, networking, servers, and cloud-based applications)
• Experience with infrastructure-as-code tools such as Terraform and AWS CloudFormation (CFN)
• Familiarity with Python scripting for task automation or tooling
• Ability to troubleshoot core cloud components such as EBS, S3, managed disks, storage accounts, NAT gateways, elastic load balancers (ELBs)
• Understanding of Linux package management systems (RPM and DEB)
• Strong communication skills, including written and verbal
• Strong problem solving skills with a can-do attitude
• Interpersonal skills that allow for successful interaction with all stakeholders
• Detail oriented and able to multitask and prioritize
• Experience in customer-facing roles
• Ability to solve problems independently while in the field
• Ability to work independently with minimal supervision
• Must be able to lift fifty pounds regularly and repeatedly
• Ability to travel up to 20% for customer engagements, typically averaging 1 trip per month

Preferred Experience

• Working knowledge of scale-out file systems
• Solid experience configuring and troubleshooting networks using modern switch operating systems (Cisco, Arista, Mellanox)
• Familiarity with Linux & Windows operating systems
• Familiarity with Windows Active Directory
• Bilingual in English and Spanish is a strong plus

The annual pay range for the role is USD $81,000 - $121,000. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information.

Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks.

For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.

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