Integration Support Engineer

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.

Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria. 

Monnify is a leading payment gateway, offering payment processing services for businesses in Nigeria. Our mission is to continuously provide innovative payment processing services to businesses globally, introducing novel and tailor-made payment solutions for regions all over the world.

About the role

As an Integration Support Engineer on the Monnify team, you will play a crucial role in ensuring the smooth and successful integration of our payment gateway by our merchants. You will be the primary point of contact for technical inquiries, providing expert guidance, troubleshooting issues, and empowering our users to leverage the full potential of Monnify's APIs and SDKs. Your strong technical foundation, exceptional problem-solving abilities, and excellent communication skills will be key to fostering positive relationships with our clients and contributing to their success.

What you'll get to do

• Provide timely and effective technical support to merchants integrating with the Monnify platform via various channels (e.g., email, phone, chat).
• Diagnose and troubleshoot integration issues across the front-end and back-end, utilizing your understanding of web technologies and software development principles.
• Guide merchants through the integration process, providing clear and concise instructions, code examples, and best practices.
• Reproduce and document merchant-reported issues, working closely with the Engineering team to identify root causes and implement solutions.
• Utilize your knowledge of HTML, CSS, JavaScript, and modern front-end frameworks (React, Angular, or Vue) to understand and resolve client-side integration challenges.
• Collaborate with internal teams (Sales, Product, Engineering) to escalate complex issues, provide feedback on product usability, and contribute to the continuous improvement of our platform and documentation.
• Develop and maintain internal knowledge base articles, FAQs, and troubleshooting guides to empower both merchants and internal support teams.
• Proactively identify potential integration roadblocks and provide preventative guidance to merchants.
• Stay up-to-date with the latest Monnify features, API updates, and industry best practices.

To succeed in this role, we think you should have

• Bachelor's degree in Computer Science or a related technical field.
• Solid understanding of fundamental Computer Science principles, including data structures, algorithms, and software development methodologies.
• Experience writing and debugging server-side code in Node.js and/or PHP.
• Excellent proficiency in core web technologies: HTML, CSS, and JavaScript.
• Hands-on experience with at least one modern JavaScript framework (React, Angular, or Vue).
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical audiences.
• Demonstrated ability to troubleshoot complex technical problems and provide step-by-step solutions.
• Strong customer-centric mindset with a passion for helping others succeed.
• Ability to work independently and as part of a collaborative team.

What we can offer you

At Monnify, you'll be part of a dynamic and innovative team that is shaping the future of payments in Africa. We offer a challenging and rewarding environment where you'll have the opportunity to learn and grow your technical skills, make a significant impact on our customers' success, and contribute to the growth of a leading fintech company.