Offer summary

Qualifications:

2+ years of customer success or account management experience in the EdTech sector., Experience working with schools or educational institutions, preferably in the US K-12 market., Strong understanding of the education landscape and challenges faced by educators., Excellent communication and presentation skills, both individually and in group settings..

Key responsabilities:

Building and managing relationships with US-based school and district leaders.

Leading onboarding, training, and rollout processes for new customers.

Acting as a trusted advisor to help educators integrate the product into their daily practice.

Collaborating with product, sales, and support teams to enhance the customer experience.

Job description

🎓 We're Hiring: Customer Success Manager (Remote – South Africa-Based)
🌍 Focus: K-12 clients in the US (Texas, California, Florida & beyond)
💼 Full-time | Remote | Salary: $25,000 USD/year + Commission

Our client – a cutting-edge edtech company using AI to revolutionise how learning is assessed – is on the lookout for a relationship-driven Customer Success Manager to support their growing portfolio of K-12 schools and districts across the US.

This strategic role is focused on helping schools get the most value from the platform, driving adoption, and ensuring long-term success.

🔍 What you’ll be doing:

✅ Building and managing relationships with US-based school and district leaders

✅ Leading onboarding, training, and rollout processes for new customers

✅ Acting as a trusted advisor, helping educators integrate the product into daily practice

✅ Proactively identifying risks, solving problems, and delivering value throughout the customer journey

✅ Collaborating with product, sales, and support teams to elevate the customer experience

✅ Supporting renewals and expansion opportunities within your portfolio

Requirements

🎯 What we’re looking for:

✨ 2+ years of customer success or account management experience in the EdTech sector
✨ Experience working with schools or educational institutions (US K-12 experience a plus)
✨ Strong understanding of the education landscape and the challenges educators face
✨ Excellent communication and presentation skills – both 1:1 and with larger groups
✨ Self-starter who thrives in a remote, fast-paced environment
✨ Passion for education, technology, and creating impact

Benefits

🚀 Why join?

🌍 100% remote – work from anywhere in South Africa
📚 Make a real difference in classrooms across the US
💡 Join a mission-driven team at the forefront of educational innovation
🤝 Work with smart, passionate people who care deeply about learning
💸 $25,000 USD/year salary + opportunity for growth and learning

💬 Want to be considered for the role?

Tell us why you'd be a great fit!
We’d love to hear about your successes in similar Customer Success roles within the EdTech sector, and ideally your experience supporting clients in the US market. The more specific, the better!

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