Bilingual Inbound/Outbound Enrollment Specialist

Description

Bilingual Inbound/Outbound Enrollment Specialist 

Remote – US 

Pay rate is $16/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity:

Position responsibilities:

• Customer-Focused Communicators:
  • Providing clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process
  • Acting as a primary contact for families, staff, and internal departments, delivering supportive and effective communication
• Customer Service Excellence:
  • Assisting families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including empathy and relationship-building
  • Maintaining high accuracy, meet Quality Assurance standards, and contribute to enrollment goals
• Application Support:
  • Delivering comprehensive support for K12 learning systems and business applications
  • Clearly explaining product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions
• Enrollment Assistance Management:
  • Handling high volumes of inbound and outbound customer interactions
  • Promptly resolving common issues to ensure family satisfaction and a positive enrollment experience
  •  
• System Proficiency and Multi-Tasking:
  • Efficiently navigating and switching between multiple systems while assisting families
• Relationship Building and Documentation:
  • Building strong relationships with adult students, parents, or legal guardians
  • Ensuring the timely collection of all required compliance documentation in line with departmental policies
• Problem-Solving and School Support:
  • Demonstrating excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies
• Call Management:
  • Handling a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates
• Data Management:
  • Accurately recording call-related data in the Salesforce CRM tool within designated timeframes during and after calls
• Family-Focused Service:
  • Addressing family concerns creatively and with integrity, providing feedback to teammates to improve processes, and focusing on family retention
• Policy Compliance:
  • Adhering to corporate and departmental policies regarding attendance, schedule adherence, conduct, and data security, ensuring the protection of family and student information
• Remote Work and Flexibility:
  • Thriving in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule
  • Employees are expected to be fully present and give full attention to their work while on the clock
  • Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime

This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

The Candidate:

Required skills/qualifications:

• High School diploma or equivalent combination of education and experience 
• Must be at least 18 years old 
• Must reside in the United States
• Willing to accept a temporary assignment 
• Must be able to work full time, 40 hours a week 
• Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift   
• Ability to accurately type at least 25 wpm     
• Full bilingual professional proficiency in written and spoken Spanish & English (equivalent to CEF C1 level or above)   
• Excellent written and oral communication skills  
• Computer knowledge and internet navigation skills  
• Must reside within approved state*  
• Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) 
• Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service) 
  • 30 Mbps Download  
  • 15 Mbps Upload   
  • 100ms Ping or less   
  • Jitter: 20 MS or less   
  • WIFI Connection is permitted   
• The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges 

Preferred skills/qualifications:

• College degree or some college completed
• 1 or more years of customer service experience 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.