Offer summary

Qualifications:

Minimum 2.5-5 years in customer support, executive assistance, or office coordination roles, preferably in apparel decoration or print services., Exceptional verbal and written English communication skills are essential., Detail-oriented with the ability to manage high volumes of orders and communications accurately., Familiarity with Monday.com, Google Workspace, and QuickBooks is preferred, along with basic graphic editing skills..

Key responsabilities:

Maintain timely and professional communication with customers via email and phone, addressing inquiries and updates.

Accurately process customer orders and coordinate the sourcing of materials and customization details.

Assist with preparing customer estimates and invoices, ensuring accuracy and timely follow-up.

Support the CEO with administrative tasks and manage project updates using Monday.com to track order progress.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Experience Level: Minimum 2.5-5 years in customer support, executive assistance, or office coordination roles - experience in apparel decoration or print services is strongly preferred. Exceptional Communication Skills: Strong verbal and written English communication across phone and email is essential for both internal coordination and customer satisfaction. Detail-Oriented Workflow: Ability to manage high volumes of orders and communications with strong attention to accuracy in specifications, scheduling, and customer preferences. Order & Workflow Familiarity: Comfort working in fast-paced, made-to-order environments where specific materials must be ordered per job and turnaround times are critical. Tech Savvy & Organized: Familiarity with Monday.com and Google Workspace for managing tasks, documents, and communication. Preferred familiarity with QuickBooks or willingness to be trained. Bonus Skills: Experience with Adobe Illustrator or basic graphic editing (editing or prepping client-submitted artwork) is a major plus.

Core responsibilities:

Customer Communication & Support: Maintain timely, professional communication with customers via email and phone, providing updates, answering inquiries, and ensuring all client needs are clearly understood and addressed. Order Processing & Materials Coordination: Accurately process customer orders, ensuring the correct apparel, print materials, and customization details are sourced for each job. Estimate & Invoice Management: Assist with preparing customer estimates and invoices using QuickBooks (training provided), ensuring accuracy and timely follow-up. Executive Assistance: Support the CEO with managing email responses, follow-ups, and administrative tasks, helping keep daily operations organized and responsive. Project Management Updates: Use Monday.com to track and update order progress, assign tasks for operators (embroiderers, printers, designers), and maintain accurate status boards. Internal Coordination & Scheduling: Work cross-functionally with production staff to ensure smooth handoffs, proper setup, and that timelines for made-to-order jobs are met.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

Required profile