Offer summary

Qualifications:

3+ years of experience in strategy or customer experience roles., Deep knowledge of the global retail or e-commerce B2C industry., Strong analytical and reporting skills with experience in business analytics tools like Adobe Analytics and Tableau., Exceptional verbal and written communication skills, including proficiency in presentation software..

Key responsabilities:

Project manage multiple initiatives, developing project plans and tracking timelines.

Identify data needs to inform business decisions and conduct research on marketplaces.

Evaluate commercial KPIs and customer behavior to identify opportunities for improvement.

Collaborate with the Data Sciences Team to analyze customer behaviors and develop actionable insights.

Job description

Title : Ecommerce Analyst
Duration: 12 Months
Location: 100 % REMOTE
35966477
Remote; PST time zone preferred
Job Description
Responsibilities
The Strategy team for Digital Experiences and Merchandizing group in Online Retail is looking for a Project Manager & Data Analyst to support the end-to-end customer journey and e-commerce business.
• Project manage multiple XF initiatives. Manage and develop project plans, deliverables, track timelines, assign tasks, and identify risks to projects.
• Identify data needs to inform business decisions.
• Conduct research and analyses on marketplaces and social commerce space
• Evaluate and trend commercial KPIs along with customer experience / behavior to Client opportunities to improve the business.
• Partner with Data Sciences Team for in-depth analysis of customer behaviors to extract meaningful insights and develop recommendations / next steps.
Attributes-
• Highly organized; Ability to keep track of multiple work streams and quickly understand business needs to support all projects.
• Problem Solver mindset; Ready to help support the various challenges with the focus on finding the optimal solution
• Team player with the ability to work closely with XF teams, coordinate and manage projects
Desired Skills-
• 3+ years of experience working in a strategy or customer experience function
• Experience in, deep knowledge of, and passion for the global retail or e-commerce B2C industry
• Ability to simultaneously operate both strategically and tactically, proactively sweating the details, while not losing sight of the big picture and customer centricity
• Demonstrated analytical/reporting skills and a knack for uncovering root causes and simplifying complexity to synthesize clear insights and make data-driven decisions. Hands on experience with a variety of business analytics tools such as Adobe Analytics, Tableau, and advanced Excel preferred
• Exceptional verbal and written communication, storytelling, and presentation skills, including proficiency in Keynote, PowerPoint, or equivalent, and presenting to various levels of leadership

Required profile