Offer summary

Qualifications:

Recent graduate or early-career professional with a basic understanding of SaaS or cloud platforms., Strong written and verbal communication skills., Organized and detail-oriented with the ability to manage multiple priorities., Eager to learn and grow in a technical environment..

Key responsabilities:

Coordinate cloud upgrades and software patch rollouts with support and cloud operations teams.

Communicate with customers regarding maintenance windows and product enhancements.

Track technical project timelines and deliverables using tools like JIRA.

Assist in internal process improvements and support project managers in customer-related activities.

Job description

Technical Support Specialist Level 1 - (Long Term Contract Full-Time) Potential to Full Time
Location: Remote USA or Canada (East Coast - Eastern Time Zone)
Compensation Range: $60,000 - USD 80,000

About Centric Software:
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.

From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility. www.centricsoftware.com

Job Summary
Centric Software is seeking a motivated and detail-oriented Entry-Level Technical Support Coordinator to join our Global Support Operations team. This is a remote, full-time contract role ideal for recent graduates or early-career professionals eager to gain real-world experience in cloud operations, customer support, and enterprise software coordination.

In this role, you will work closely with Support, Cloud Operations, and Project Management teams to coordinate software updates, communicate with customers, and support internal process alignment. You’ll receive structured training on Centric PLM, our industry-leading platform, and gain insight into the world of SaaS and technical support.

Job Responsibilities

Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams
Communicate proactively with customers about maintenance windows, security updates, and product enhancements
Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA)
Serve as a liaison between departments to ensure smooth, on-time project execution
Assist in internal process improvements and documentation
Participate in structured training programs to gain technical knowledge and product expertise
Support project managers in customer-related activities and planning

We’re Looking For Someone Who

Has strong communication skills, both written and verbal
Is organized, detail-oriented, and able to manage multiple priorities
Is curious, adaptable, and eager to grow in a technical environment
Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms
Is comfortable working independently in a remote setting
Is located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mountain or Pacific time zones

What You’ll Gain

Deep understanding of Centric PLM — the #1 global PLM software
Exposure to cloud infrastructure, SaaS operations, and enterprise client communications
Hands-on experience in technical coordination and project support
Collaboration with cross-functional teams across time zones
A clear growth path into roles in Technical Support, Customer Success, Professional Services, Consulting, and more

Career Path & Evaluation

Candidates showing strong performance, engagement, and product understanding may be offered a full-time role as a Technical Support Specialist (Level 1)
Future Opportunities: Long-term paths into Pre-Sales, Professional Services, Consulting, Customer Success, and beyond

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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