Claims Supervisor - Personal Injury Protection

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a PIP – Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

SCOPE:

As a PIP Supervisor, you will be responsible for providing leadership, guidance, and expertise to UAIC’s PIP adjusters ensuring efficient and accurate claims processing while maintaining compliance with company policies and regulatory standards. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region.

DUTIES:
 

• Organize, develop, and mentor a team of PIP claims adjusters.
• Assign and prioritize workload to ensure timely and accurate claims processing.
• Conduct regular team meetings to provide updates, address concerns, and promote a collaborative work environment.
• Review complex or high-value PIP claims for accuracy and compliance with company policies and state regulations.
• Provide guidance and expertise to claims adjusters on challenging cases.
• Monitor claims progress to ensure timely resolution and adherence to service level agreements.
• Implement and maintain quality assurance processes to ensure claims accuracy and compliance.
• Conduct audits and provide constructive feedback to claims adjusters for continuous improvement.
• Develop and deliver training programs to enhance the skills and knowledge of claims adjusters.
• Stay updated on industry best practices and regulatory changes to ensure the team remains informed and competent.
• Collaborate with customer service teams to address customer inquiries and concerns related to PIP claims.
• Ensure a high level of customer satisfaction through effective communication and resolution of issues.
• Generate and analyze reports on team performance, claims metrics, and key performance indicators (KPIs).
• Use data-driven insights to identify trends, areas for improvement, and opportunities for efficiency gains.
• Stay informed about relevant state laws and regulations governing PIP claims processing.
• Ensure that the team operates in full compliance with company policies and legal requirements.
• Serve as a point of escalation for complex or disputed claims.
• Collaborate with legal and compliance teams when necessary to resolve challenging cases.
• Liaise with medical providers, legal professionals, and other relevant stakeholders to facilitate efficient claims processing.
• Identify opportunities to streamline claims processes and improve operational efficiency.
• Work with cross-functional teams to implement process enhancements.
• Manage individual team's performance expectations and productivity goals.

• Bachelor's degree in business or a related field preferred.
• Adjusters license required.

• A minimum of 3 years of insurance industry experience, claims processing, or a related field
• Proficient knowledge of property and casualty insurance policies and coverages.
• Strong understanding of claims processing procedures, including investigation, evaluation, and settlement negotiation.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to adapt to a fast-paced and dynamic work environment.

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Short Term and Long-Term Disability

UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.